topic Re: Sky Sports+ availability in Sky+

Sky Sports+ availability

mwjl — Thu, 31 Oct 2024 16:11:14 GMT

Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q?

Re: Sky Sports+ availability

Annie+UK — Thu, 31 Oct 2024 16:12:19 GMT

See Q51 in my Sky Plus FAQ

Re: Sky Sports+ availability

mwjl — Thu, 31 Oct 2024 16:16:04 GMT

Another reason to leave Sky to their own devices

Re: Sky Sports+ availability

Mark39 — Thu, 31 Oct 2024 16:24:57 GMT

See here for how to cancel: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription

31 days notice required.

Re: Sky Sports+ availability

caesarome — Thu, 31 Oct 2024 16:32:25 GMT

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Re: Sky Sports+ availability

oj01 — Thu, 31 Oct 2024 17:19:31 GMT

@mwjl wrote:
Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q?

You can, of course, watch the App on a tablet or mobile.

Re: Sky Sports+ availability

Exiled-in-HH — Thu, 31 Oct 2024 18:30:27 GMT

@mwjl wrote:
Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q?

Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔

Re: Sky Sports+ availability

SKY1992bf — Thu, 31 Oct 2024 18:39:03 GMT

@Exiled-in-HH wrote:
@mwjl wrote:
Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q?
Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔

On the other hand sky may have felt there was no need to mention it as sky plus is an end of life product which is no longer sold or marketed

the advertising clearly and correctly only identified the products the service was available on including the mobile app which sky plus customers can use to access the content if they wish with the appropriate subscription

Re: Sky Sports+ availability

Exiled-in-HH — Thu, 31 Oct 2024 18:42:51 GMT

@SKY1992bf wrote:
@Exiled-in-HH wrote:
@mwjl wrote:
Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q?
Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔
On the other hand sky may have felt there was no need to mention it as sky plus is an end of life product which is no longer sold or marketed

the advertising clearly and correctly only identified the products the service was available on including the mobile app which sky plus customers can use to access the content if they wish with the appropriate subscription

Which many current Sky customers still use😉

Re: Sky Sports+ availability

SKY1992bf — Thu, 31 Oct 2024 18:51:14 GMT

@Exiled-in-HH wrote:
@SKY1992bf wrote:
@Exiled-in-HH wrote:
@mwjl wrote:
Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q?
Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔
On the other hand sky may have felt there was no need to mention it as sky plus is an end of life product which is no longer sold or marketed

the advertising clearly and correctly only identified the products the service was available on including the mobile app which sky plus customers can use to access the content if they wish with the appropriate subscription
Which many current Sky customers still use😉

At their own choice with the option to upgrade if they wish

no product lasts forever and the hardware simply cannot handle the way Sky now transmits red button content

Re: Sky Sports+ availability

Exiled-in-HH — Thu, 31 Oct 2024 18:59:29 GMT

@SKY1992bf wrote:
@Exiled-in-HH wrote:
@SKY1992bf wrote:
@Exiled-in-HH wrote:
@mwjl wrote:
Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q?
Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔
On the other hand sky may have felt there was no need to mention it as sky plus is an end of life product which is no longer sold or marketed

the advertising clearly and correctly only identified the products the service was available on including the mobile app which sky plus customers can use to access the content if they wish with the appropriate subscription
Which many current Sky customers still use😉
At their own choice with the option to upgrade if they wish

no product lasts forever and the hardware simply cannot handle the way Sky now transmits red button content

Explicitly informing customers might have results in transfers from Sky+ HD to Sky Q ... rather than disappoint as in this case😉