topic Re: HD channels in Sky+

HD channels

Phill167 — Fri, 25 Oct 2024 09:29:34 GMT

my mum has and old sky set up, main box sky+ HD main box and an old white sky box as a multi room box. She can't any HD channels now and ask to phone. If I replace the box with a HD box will it solve it?

Re: HD channels

SKY1992bf — Fri, 25 Oct 2024 10:10:25 GMT

@Phill167 Yes but you might need to contact sky to re pair the card

Re: HD channels

Mark39 — Fri, 25 Oct 2024 10:11:42 GMT

Yes. You'll need to take the Viewing Card out of the old box and use it in the replacement. Then just pair the Card with the replacement box.

Re: HD channels

HeathHayle — Fri, 25 Oct 2024 10:41:35 GMT

dont know if your internet savvy if you are I would I personally match up your viewing card and box on the internet because sky are really trying to push sky Q so it might be really annoying trying to do it over the phone just a thought

Re: HD channels

Annie+UK — Fri, 25 Oct 2024 10:50:41 GMT

@HeathHayle wrote:

dont know if your internet savvy if you are I would I personally match up your viewing card and box on the internet because sky are really trying to push sky Q so it might be really annoying trying to do it over the phone just a thought

You still need to call to inform them of the change in box

Re: HD channels

HeathHayle — Fri, 25 Oct 2024 12:00:10 GMT

@Annie+UK ah thats interesting so just matching up a viewing card to a HD box doesnt change the box type on the system then?

Re: HD channels

Annie+UK — Fri, 25 Oct 2024 12:03:07 GMT

@HeathHayle wrote:

@Annie+UK ah thats interesting so just matching up a viewing card to a HD box doesnt change the box type on the system then?

There is a danger that a box swap is not identified and thus the billing system may auto cancel the viewing card, it is safer to inform Sky and have the account manually updated

Re: HD channels

HeathHayle — Fri, 25 Oct 2024 12:39:16 GMT

very true

Re: HD channels

oj01 — Fri, 25 Oct 2024 16:22:24 GMT

Also, I would add, that it's possible that the viewing card that's only been in a SD Box might not have HD privileges. If so, that will need to be added by Sky.