topic Re: Downloads on Catch Up in Sky+

Downloads on Catch Up

Oddie2004 — Sat, 12 Oct 2024 09:17:00 GMT

Have had issues again with downloading certain programmes not being available since Thursday on channels including BBC1,CH5 and Witness.Have reported to sky and waiting a response.Have rebooted my box but no difference.

Re: Downloads on Catch Up

Annie+UK — Sat, 12 Oct 2024 09:24:40 GMT

Did you email viewerR@sky.uk (Viewer Relations Team) ???

Re: Downloads on Catch Up

caesarome — Sat, 12 Oct 2024 12:14:04 GMT

@Oddie2004

Care to give us some examples with the series and episode numbers ?

Re: Downloads on Catch Up

Oddie2004 — Sat, 12 Oct 2024 14:03:12 GMT

BBC1 yesterday Have I got News For You.S68.EP2 and Graham Norton Show S32 EP 3.Also had issues with Witness and CH5 but these are now resolved.Typical Sky response that they are not supporting +HD any more which is trash and am waiting for a phone call from tech team shortly.They just want customers to upgrade to Q OR Glass even though have been with them for more then 23 years

Re: Downloads on Catch Up

caesarome — Sat, 12 Oct 2024 16:09:04 GMT

As a Sky+ customer I can't see your examples either so as suggested above the people to contact about this as the Viewer Relations team as they are the ones that need to be informed about this as this might not just be a Sky+ issue.

Re: Downloads on Catch Up

Oddie2004 — Sat, 12 Oct 2024 20:09:11 GMT

They are all available now but as per usual Sky,s response was you should really upgrade to Q.As I have a fairly old tv without an HDMI port this is not possible and until they actually stop providing help for HD+ which I accept they do not have engineers to send out I will continue to use it but at some point will buy Glass in the future.

Re: Downloads on Catch Up

caesarome — Sat, 12 Oct 2024 21:18:44 GMT

@Oddie2004 wrote:

They are all available now but as per usual Sky,s response was you should really upgrade to Q

That is because you contacted the wrong team, as previously said the view relations team are the only ones to contact about missing content like this.

Re: Downloads on Catch Up

Oddie2004 — Wed, 16 Oct 2024 08:55:54 GMT

Excuse me but I did contact ViewerR who passed it on to customer complaints for some reason so I did nothing wrong on my part.Anyway as previously posted it is now resolved for the moment.