topic Re: Moving Home - Primary account holder in Sky+

Moving Home - Primary account holder

Sue01231 — Wed, 09 Oct 2024 13:25:34 GMT

I am due to be moving shortly. I have Sky broadband and Sky + with a dish. We are moving to a property where we cannot have a dish so will need Sky Stream I think. I am the only account holder but when I sign in it states that I have to be the primary account holder to request the move home service. I have tried endless times. I probably need to speak to someone as we have the issue with the dish but can't get any info as it keeps refusing to let me proceed.

Re: Moving Home - Primary account holder

Annie+UK — Wed, 09 Oct 2024 13:30:43 GMT

Have you setup a secondry account, as this sound like your not signing on with the primary account

Phoning them is a good idea 🙂

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)