topic Re: Sky HD box stuck on recording channel in Sky+

Sky HD box stuck on recording channel

Simon+Krish — Tue, 08 Oct 2024 11:38:19 GMT

Guys had a sorfwear update by sky on the 4th Oct 2024.

since that event , had trouble with channels .

the old way, watch one channel record a differnt channel .

new way after sky sabotaged by box !!

watch one channel , can only record the actul channel am recording !!

also of a late night I used to record two show at the same time , NOT any more , clash and none get recorded .

its all part of getting me to upgrade to now the defunked "Sky Q" another merry go round starts .

Re: Sky HD box stuck on recording channel

Annie+UK — Tue, 08 Oct 2024 12:31:49 GMT

@Simon+Krish wrote:

Guys had a sorfwear update by sky on the 4th Oct 2024.

since that event , had trouble with channels .

the old way, watch one channel record a differnt channel .

new way after sky sabotaged by box !!

watch one channel , can only record the actul channel am recording !!

also of a late night I used to record two show at the same time , NOT any more , clash and none get recorded .

its all part of getting me to upgrade to now the defunked "Sky Q" another merry go round starts .

You did not have a software update for Sky Plus as Sky have dropped ALL software updates and the last one was years ago, maybe you had a slight power outage that would put your box on channel 998

Re: Sky HD box stuck on recording channel

Mark39 — Tue, 08 Oct 2024 12:33:42 GMT

@Simon+Krish no software update for years, as @Annie+UK posted. This is not the result of anything Sky has done.

Your 'symptoms' suggest you have a signal from the dish on only one cable. Check your signal strengths Service > Settings > Signal

The white part of all four bars should be at least half way across.

I don't know what you mean about Sky Q being defunct. It's still perfectly viable.

Re: Sky HD box stuck on recording channel

Simon+Krish — Tue, 08 Oct 2024 14:49:21 GMT

Hi checked signal .

only TWO white bars .
input 1 signal quailty about 10% dark blue .

input 1 signal Stregth about 30% dark blue

Re: Sky HD box stuck on recording channel

Annie+UK — Tue, 08 Oct 2024 14:59:11 GMT

It's the white part that is important and that looks OK, but your box seems to be in single cable mode as there is no INPUT 2 listed

Re: Sky HD box stuck on recording channel

Simon+Krish — Tue, 08 Oct 2024 15:00:52 GMT

Hi Ann, thanks how do i get back the second channel mode ?

Re: Sky HD box stuck on recording channel

Annie+UK — Tue, 08 Oct 2024 15:05:10 GMT

See my FAQ on how to access the Hidden menu, there is an option there that can turn of single feed mode

Does your box have 2 cables coming from the dish?

Re: Sky HD box stuck on recording channel

Simon+Krish — Tue, 08 Oct 2024 15:06:31 GMT

Yes two cables

Re: Sky HD box stuck on recording channel

Simon+Krish — Tue, 08 Oct 2024 15:13:18 GMT

Yes turned off single mode

Re: Sky HD box stuck on recording channel

Annie+UK — Tue, 08 Oct 2024 15:16:32 GMT

Do you now have 4 bars showing Signal/Quality? If so they should all be much more than 50% and your box should now be working better and be able to record two live channels at the same time

Re: Sky HD box stuck on recording channel

Simon+Krish — Tue, 08 Oct 2024 15:20:44 GMT

That was it . Restore second out put.
back to normal .

it was a sky phone call that talk me into turning that into a single mode .

not sure why, well i do , ive been under a lot of SKY pressure to upgrade to skyQ, which i read on this forum is also being not offred to new customers , as Sky want to go into total "streming only" services .

well done all inc Mark and Ann

Re: Sky HD box stuck on recording channel

Annie+UK — Tue, 08 Oct 2024 15:24:59 GMT

Should be fine now, no need to move to another service YET 😈