topic Re: lost signals in Sky+

lost signals

SkyUserNotts — Sun, 22 Sep 2024 15:42:23 GMT

Hi, are Sky channels down with everyone at the moment ?

We've lost signals.

if so, any ideas when it will be up and running ?

Thanks,

Re: lost signals

Annie+UK — Sun, 22 Sep 2024 15:46:20 GMT

@SkyUserNotts wrote:

Hi, are Sky channels down with everyone at the moment ?

We've lost signals.

if so, any ideas when it will be up and running ?

Thanks,

No or the forum would be flooded

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: lost signals

Ruth05 — Mon, 23 Sep 2024 12:17:30 GMT

I've lost most signals on my sky+ today only minimal channels ok has there been any problems with weather?

Re: lost signals

Mark39 — Mon, 23 Sep 2024 12:22:56 GMT

@Ruth05 is your box a Sky+HD box or an older Sky+ box (with no D capability)?

Re: lost signals

Ruth05 — Sat, 05 Oct 2024 03:52:48 GMT

My box is a sky+hd and after receiving an email stating that sky+hd were not affected 😡 all if a sudden my box is not working!!

Re: lost signals

Ruth05 — Sat, 05 Oct 2024 03:56:23 GMT

after speaking to a so called customer service representative on the phone last Wednesday who has not helped one bit 😡 'I will give you a ring back on friday between 2-3pm and we will sort it out! I will speak to the engineers! what a joke these employees are!! x

Re: lost signals

Mark39 — Sat, 05 Oct 2024 06:56:24 GMT

@Ruth05 if you're seeing a 'no satellite signal' message on the affected channels, it's most likely a problem with your dish setup. Sky no longer provide engineer support for Sky+ systems (unless you have Sky Protect) so you would need to engage a local satellite installer to take a look. The alternative would be to upgrade to Sky Q and any dish problems will be sorted out as part of the Sky Q installation.