topic Re: Sky + functions inoperative . in Sky+

Sky + functions inoperative .

MYKE1 — Wed, 25 Sep 2024 19:16:43 GMT

Hi, we've just returned from two weeks holiday and turned off the Sky+ box at the mains.

Now when I want to access Catchup TV it says I do not have the Sky + entitlement.

Also when I try to play recordings, it says that there is a problem with my viewing card.

I have removed the card and refitted it, carried out WPS rest with my router, and the faults are still there.

Re: Sky + functions inoperative .

Annie+UK — Wed, 25 Sep 2024 19:19:07 GMT

Try performing a New Install to pair the card to the box again, turning off for a prolonged time causes the box to lose authorisation as it needs a satellite signal periodically

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

Re: Sky + functions inoperative .

Exiled-in-HH — Thu, 26 Sep 2024 08:18:31 GMT

@MYKE1 wrote:
Hi, we've just returned from two weeks holiday and turned off the Sky+ box at the mains.
Now when I want to access Catchup TV it says I do not have the Sky + entitlement.
Also when I try to play recordings, it says that there is a problem with my viewing card.
I have removed the card and refitted it, carried out WPS rest with my router, and the faults are still there.

Have you checked your active services on your Sky account?