topic Re: CALL CENTRE in Sky+

CALL CENTRE

fasttrack1966 — Tue, 10 Sep 2024 12:24:54 GMT

Am I hearing things?! I just rang the usual Sky Customer Services number only to be told "We are closed right now to deliver our team essential training". The whole of the UK customer help team gets training sessions all at once? Is there a fault on the line maybe?

Re: CALL CENTRE

Annie+UK — Tue, 10 Sep 2024 12:27:40 GMT

No fault, the message you got is totally correct 🙂

Re: CALL CENTRE

leagh1 — Tue, 10 Sep 2024 12:30:46 GMT

I've tried calling as well get the same response my sky multi room not working at all no sky in any room and can't speak to any one looks like I'm going to be changing after 30years not good

Re: CALL CENTRE

Annie+UK — Tue, 10 Sep 2024 12:33:00 GMT

@leagh1 wrote:

I've tried calling as well get the same response my sky multi room not working at all no sky in any room and can't speak to any one looks like I'm going to be changing after 30years not good

Wait for at least 30 minutes then try calling again 🙂

Re: CALL CENTRE

Mark39 — Tue, 10 Sep 2024 12:34:11 GMT

It's only a temporary closure.....

Re: CALL CENTRE

fasttrack1966 — Tue, 10 Sep 2024 12:34:13 GMT

Totall unacceptable, not even any advice on when the team will be back yet. EE have offered me a buy-out to transfer to them early for TV-Broadband. Then they found a catch. They said Sky would be entitled to keep my landline number that I've had for years, long before I joined Sky broadband. Can this be true, I am tied into Sky BB-landline forever or just change my landline number . I could ring Sky and ask them...................😠

Re: CALL CENTRE

Mark39 — Tue, 10 Sep 2024 12:38:22 GMT

@fasttrack1966 wrote:

Totall unacceptable, not even any advice on when the team will be back yet. EE have offered me a buy-out to transfer to them early for TV-Broadband. Then they found a catch. They said Sky would be entitled to keep my landline number that I've had for years, long before I joined Sky broadband. Can this be true, I am tied into Sky BB-landline forever or just change my landline number . I could ring Sky and ask them...................😠

It's only a temporary closure.

Yes, in some cases a number can't procedurally of technically be ported to another provider. It's not a question of Sky being 'entitled' to keep it (what value would it be to Sky if they held on to it?).

Re: CALL CENTRE

AJGoodwin — Tue, 10 Sep 2024 12:43:30 GMT

Hi FastTravk1966, I'm having the same problems too. I found a few numbers for them and you can get support and someone will answer if it's to do with your mobile account, otherwise everything else is down at the moment. I was calling to do with my broadband and then it says the thing you mentioned and then just hangs up the call. So annoyed with Sky! Anyways hope we both manage to speak with them today. Ash 😘

Re: CALL CENTRE

Mark39 — Tue, 10 Sep 2024 12:48:09 GMT

Should re-open in 15 minutes or so....

Re: CALL CENTRE

Kam01 — Tue, 10 Sep 2024 13:02:18 GMT

Glad you already asked as I was thinking the same!

Re: CALL CENTRE

12166muffin — Tue, 10 Sep 2024 13:20:35 GMT

do we know when they will come back? My autistic son needs access back to the broadband and it's down, need to call them to fix it as there's only so much we can do as a backup. Tried phoning just now and still closed.

Re: CALL CENTRE

Annie+UK — Tue, 10 Sep 2024 13:27:16 GMT

Call Centre should be back now 🙂

Re: CALL CENTRE

fasttrack1966 — Thu, 12 Sep 2024 09:49:51 GMT

Well I've had landlines for decades and the only time I had trouble porting was when Talk Talk lost my number. Maybe the process has changed, not for the better.

Re: CALL CENTRE

fasttrack1966 — Thu, 12 Sep 2024 09:52:22 GMT

I rang again on the day in question at about 19:00. Got an overseas operator who had no knowledge of any training or outage in the UK. Best bit, at least she could answer my question 😀