topic Re: Unable to view some channels in Sky+

Unable to view some channels

Kj99 — Tue, 10 Sep 2024 06:37:56 GMT

I have 2 sky hd boxes and both are now showing error messages when trying to view certain channels. Issue only occurred as boxes had been powered down whilst on holiday.

Re: Unable to view some channels

Annie+UK — Tue, 10 Sep 2024 07:59:33 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: Unable to view some channels

Kj99 — Tue, 10 Sep 2024 08:28:03 GMT

signal strength 70% , signal quality 80%, lock indicator set to OK, on both boxes.,

when contacted sky support all they wanted to do was move me to skyq.

Re: Unable to view some channels

Mark39 — Tue, 10 Sep 2024 08:31:45 GMT

@Kj99 wrote:

signal strength 70% , signal quality 80%, lock indicator set to OK, on both boxes.,

when contacted sky support all they wanted to do was move me to skyq.

Tune to one of the affected channels and re-check your signal strengths.

Re: Unable to view some channels

Kj99 — Tue, 10 Sep 2024 08:38:31 GMT

signal strength 0% and signal quality 0% plus locked indicator set to not locked.

Re: Unable to view some channels

Annie+UK — Tue, 10 Sep 2024 08:39:39 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Unable to view some channels

Kj99 — Tue, 10 Sep 2024 08:48:55 GMT

Thanks given its both HD boxes behaving in the saem way I suspect its more likely to be the sky dish as single common point of failure as opposed to connections in the boxes.

Not surprising SKY technical support didnt mention this and just wanted me to move to sky q, which I'm reluctant to do as have to have 2 mini boxes as loose magic eye withn new skyq boxes.

Re: Unable to view some channels

Mark39 — Tue, 10 Sep 2024 08:53:42 GMT

I agree, if the same channels are affected on both boxes, it's likely to be a dish issue. Sky no longer provide engineer support for Sky+,,which is why their solution is to upgrade. Alternatively you could engage a local satellite installer to take a look.

Re: Unable to view some channels

Exiled-in-HH — Tue, 10 Sep 2024 12:02:09 GMT

If you move to Sky Q why would you need two minis and why would you want to use magic eyes?