topic Re: Single channel loss of signal. in Sky+

Single channel loss of signal.

User_Al — Fri, 06 Sep 2024 19:50:58 GMT

Has Sky switched off BBC 1 ? Last couple of days we've had loss of satellite signal but only on this channel.

Re: Single channel loss of signal.

Annie+UK — Fri, 06 Sep 2024 19:53:23 GMT

@User_Al wrote:

Has Sky switched off BBC 1 ? Last couple of days we've had loss of satellite signal but only on this channel.

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Single channel loss of signal.

Mark39 — Fri, 06 Sep 2024 19:55:25 GMT

No. It's quite possible to have a loss of satellite signal on only a few or even 1 channel. If it's still the same after you've restarted your Sky box, most likely your dish is slightly out of alignment. Unfortunately Sky don't support Sky+ equipment any more (unless you have Sky Protect) so you would need to get a local satellite installer to come out and check it for you.

Or you could upgrade to Sky Q, when any dish problems will be addressed as part of the installation.

Re: Single channel loss of signal.

User_Al — Fri, 06 Sep 2024 20:05:27 GMT

All vitals are good - it's just BBC 1 showing loss of satellite signal.

Re: Single channel loss of signal.

GD1 — Fri, 06 Sep 2024 20:52:22 GMT

@User_Al Sky can't switch off any channels that are not their own, BBC channels are not owned by Sky, nor is they satellite the broadcast from.

Re: Single channel loss of signal.

xenon81 — Sat, 07 Sep 2024 07:49:08 GMT

Which BBC One region are you in? There will be other channels on the same frequency that you can check to see if they're affected too. As others have said Sky can't just switch off BBC One and it's almost certainly a dish alignment fault.

Re: Single channel loss of signal.

User_Al — Sat, 07 Sep 2024 08:51:47 GMT

@xenon81

The dish is fine - it's just BBC 1 - all regions.

Re: Single channel loss of signal.

Annie+UK — Sat, 07 Sep 2024 09:06:46 GMT

@User_Al wrote:

@xenon81

The dish is fine - it's just BBC 1 - all regions.

That suggests otherwise, if the dish is fine then you'd be receiving ALL channels

Re: Single channel loss of signal.

Mark39 — Sat, 07 Sep 2024 09:07:34 GMT

@User_Al wrote:

@xenon81

The dish is fine - it's just BBC 1 - all regions.

How did you check it?

Re: Single channel loss of signal.

User_Al — Sat, 07 Sep 2024 21:53:24 GMT

Standard alignment for Astral 2, northeast Scotland - all channels no problem except for bbc 1.

Re: Single channel loss of signal.

GD1 — Sun, 08 Sep 2024 05:57:31 GMT

@User_Al How did you check the dish alignment? A visual check won't reveal anything.

Incidentally are you using a communal setup or your own private dish?

Re: Single channel loss of signal.

Daniel0210 — Sun, 08 Sep 2024 06:16:43 GMT

@User_Al
Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: Single channel loss of signal.

xenon81 — Sun, 08 Sep 2024 08:28:19 GMT

@User_Al wrote:
Standard alignment for Astral 2, northeast Scotland - all channels no problem except for bbc 1.

Assuming BBC One Scotland is your region, how is your signal on BBC News, BBC Alba, and BBC Radio 1, 2, 3, 4 and 5?