topic Re: No satellite signal on 4 of my 5 sky+ boxes in Sky+

No satellite signal on 4 of my 5 sky+ boxes

RichieDavidDoyle — Fri, 06 Sep 2024 22:15:51 GMT

I have 5 sky+ hd boxes, Earlier today 4 of the 5 stopped getting a signal from the satellite dish. They have been off now for 12 hours and the boxes have stopped initializing so I can't even watch the recorded programs. @Skyhelp

Re: No satellite signal on 4 of my 5 sky+ boxes

Exiled-in-HH — Sat, 07 Sep 2024 07:21:12 GMT

What sort of LNB do you have?

What sort of distribution amp do you have?

Re: No satellite signal on 4 of my 5 sky+ boxes

Annie+UK — Sat, 07 Sep 2024 08:02:01 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: No satellite signal on 4 of my 5 sky+ boxes

nigea99 — Sat, 07 Sep 2024 08:17:36 GMT

@RichieDavidDoyle

You may, also, need to be aware that whilst SKY still provide existing subscribers with subcriptions they no longer provide support for the boxes or other equipment

As you mention 5 boxes I suspect you do have some form of distrubution system rather than direct feeds from an LNB

As @Exiled-in-HH mentions I think it would help if you can give more details of your set up