topic Re: Can't get in to Netflix in Sky+

Can't get in to Netflix

HelenFN — Mon, 02 Sep 2024 20:34:20 GMT

Since upgrading I can't access Netflix . The app wants a payment method even though am paying via Sky. Anyone else had this issue or any ideas how to resolve it?

Re: Can't get in to Netflix

Chodley — Tue, 03 Sep 2024 01:25:07 GMT

@HelenFN wrote:
Since upgrading I can't access Netflix . The app wants a payment method even though am paying via Sky. Anyone else had this issue or any ideas how to resolve it?

Since upgrading what?

Re: Can't get in to Netflix

HelenFN — Tue, 03 Sep 2024 05:37:01 GMT

Good point! Renewing my Sky + contract. Which had Netflix previously. Supposed to have been added back onto my account but I can't access Netflix as it is asking for a payment but am paying via my Sky account .

Re: Can't get in to Netflix

Daniel0210 — Tue, 03 Sep 2024 06:30:46 GMT

@HelenFN

So, to clarify, you have Sky+, not Sky Q where you've posted?

Re: Can't get in to Netflix

HelenFN — Tue, 03 Sep 2024 06:39:03 GMT

Thank you hasn't spotted the different places to post. Yes is sky + will ask the question there.

Re: Can't get in to Netflix

Daniel0210 — Tue, 03 Sep 2024 06:42:18 GMT

@HelenFN

No need. I will move this one. You will need to call Sky to get this sorted.

Re: Can't get in to Netflix

Daniel0210 — Tue, 03 Sep 2024 06:47:44 GMT

@HelenFN

I'm still confused though as Sky+ does not support apps.

Re: Can't get in to Netflix

HelenFN — Tue, 03 Sep 2024 06:48:01 GMT

Thanks. I called them yesterday. Still not working but I will have another go today. Patience and all that!

Re: Can't get in to Netflix

Chodley — Tue, 03 Sep 2024 07:37:03 GMT

@HelenFN wrote:
Thanks. I called them yesterday. Still not working but I will have another go today. Patience and all that!

Sorry, called whom?

and as above, Sky+ doesn't have any apps so is this Netflix something you are running on another device?

Re: Can't get in to Netflix

HelenFN — Tue, 03 Sep 2024 08:03:15 GMT

@Daniel0210 I had Netflix previously as part of my contract. My contact ran out so have renewed and apparently I can add Netflix at extra cost to my new package. But it doesn't allow me to log in, asking for a payment method when I try. I will call Sky later.

Re: Can't get in to Netflix

Daniel0210 — Tue, 03 Sep 2024 08:05:43 GMT

@Chodley wrote:
as above, Sky+ doesn't have any apps so is this Netflix something you are running on another device?

@HelenFN

As per the above, and my earlier reply please explain where you've been accessing and viewing Netflix as Sky+ does not support apps.

Re: Can't get in to Netflix

HelenFN — Tue, 03 Sep 2024 08:08:35 GMT

Called Sky

I have always accessed Netflix via my Sky+ box together with other apps such as BBC iPlayer to watch on my TV.

Re: Can't get in to Netflix

Mark39 — Tue, 03 Sep 2024 08:17:28 GMT

Hi @HelenFN , I think perhaps you do have Sky,Q. 🙂 It's physically impossible to access Netflix, iPlayer or any other app on Sky+ boxes. They're not capable of running any app.

Re: Can't get in to Netflix

HelenFN — Tue, 03 Sep 2024 08:25:57 GMT

News to me but if that is the case then so be it. I still need to ring Sky though to get Netflix sorted.

Re: Can't get in to Netflix

Annie+UK — Tue, 03 Sep 2024 08:28:10 GMT

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Can't get in to Netflix

Chodley — Tue, 03 Sep 2024 09:44:32 GMT

@HelenFN wrote:
News to me but if that is the case then so be it. I still need to ring Sky though to get Netflix sorted.

Can you post a photo of the Sky box?

Re: Can't get in to Netflix

HelenFN — Tue, 03 Sep 2024 09:51:06 GMT

Thanks all for your help. Spoke to a v helpful gentleman named Mohammed at Sky and I now have Netflix again.

Re: Can't get in to Netflix

RubyRose16 — Thu, 13 Feb 2025 13:54:05 GMT

I'd personally go through netflix directly.

We upgraded(pah) and haven't had netflix for months and months.. paying for it through sky .. phoned them, messaged, chatted till I'm blue in the face.. there's always an excuse or reason they can't help..

It's that bad that I can't face dealing with them anymore so we're still paying for netflix which we can't watch..

Re: Can't get in to Netflix

Chodley — Fri, 14 Feb 2025 15:16:54 GMT

@RubyRose16 wrote:
I'd personally go through netflix directly.
We upgraded(pah) and haven't had netflix for months and months.. paying for it through sky .. phoned them, messaged, chatted till I'm blue in the face.. there's always an excuse or reason they can't help..
It's that bad that I can't face dealing with them anymore so we're still paying for netflix which we can't watch..

Have you tried calling netflix in case they can resolve it?

Re: Can't get in to Netflix

RubyRose16 — Sat, 15 Feb 2025 06:35:30 GMT

Hiya, yes we called them and they said we'd have to deal with Sky first.. 🤦🏻‍♀️