topic Re: Lost channels on Sky plus HD box in Sky+

Lost channels on Sky plus HD box

gurpsmufc — Fri, 30 Aug 2024 23:36:07 GMT

I have a Sky HD box that i only use for freeview channels.

i have lost access to some channels that have moved to DVB-S2 from DVB-S

i had a local engineer come to change the LNB on the sky dish to work for the Sky plus box as I previously had Sky Q.

Can anyone shed some light on this please?

is it possible the wrong LNB was installed?

https://rxtvinfo.com/2024/older-freesat-boxes-lose-two-more-channels/

Re: Lost channels on Sky plus HD box

Annie+UK — Sat, 31 Aug 2024 07:55:55 GMT

The box would not work in the wrong LNB was installed, it would report No Satellite Signal for ALL channels

Have you tried performing a new install? (see my Sky Plus FAQ)

Re: Lost channels on Sky plus HD box

gurpsmufc — Sat, 31 Aug 2024 09:57:17 GMT

Most channels do work, bbc1 HD and most other freeview channels do.

just the ones stated in the article above that have been moved recently to DVB-S2 do not. I get the no signal error.

it it most likely in wrong lnb was installed?

which lnb would i need?

thanks

Re: Lost channels on Sky plus HD box

gurpsmufc — Sat, 31 Aug 2024 09:58:09 GMT

Will try the new install, thanks

Re: Lost channels on Sky plus HD box

Mark39 — Sat, 31 Aug 2024 10:22:33 GMT

@gurpsmufc wrote:

Most channels do work, bbc1 HD and most other freeview channels do.

just the ones stated in the article above that have been moved recently to DVB-S2 do not. I get the no signal error.

it it most likely in wrong lnb was installed?

which lnb would i need?

As @Annie+UK posted, the wrong LNB would give you a 'no satellite signal' error on ALL channels. If you've tried restarting by switching off at the llug for 5 minutes to no avail, I'd suspect a slight dish misalignment.

Re: Lost channels on Sky plus HD box

gurpsmufc — Sat, 31 Aug 2024 20:43:08 GMT

Tried the new install but no luck.

spoke to the satellite engineer who said he will come again next week

thanks for your suggestions

Re: Lost channels on Sky plus HD box

nigea99 — Sun, 01 Sep 2024 05:59:19 GMT

@gurpsmufc wrote:

Tried the new install but no luck.

spoke to the satellite engineer who said he will come again next week

thanks for your suggestions

hi @gurpsmufc

Just for info, Universal LNBs as used by SKY HD & Freesat Boxes use a Voltage change & a 22KHz signal to change between Horizontal & Vertical Polorisations and Hi/Lo Bands so I guess it is possible that your box or LNB are not performing as they should to select all 4 bands - which could explain selective channels (although not just a case of SD channels that have change transmission type to S2)

If you want to check frequencies & polorisations see this link

https://www.lyngsat.com/Astra-2E-2F-2G.html