topic Re: Sky HD boxes no "top picks" on TV planner since last week in Sky+

More top picks not loading

Angie193 — Fri, 27 Jan 2023 17:19:44 GMT

Top picks not loading, says if after 5 mins press yellow, done all that it says wn5 area

Re: More top picks not loading

MightyQuinn — Fri, 27 Jan 2023 17:29:41 GMT

Hi @Angie193 I suspect it is just you, I would try power rebooting your box.

Re: More top picks not loading

Angie193 — Sat, 28 Jan 2023 09:19:14 GMT

Hi yes tried rebooting many times

Sky HD boxes no "top picks" on TV planner since last week

nuttybaglady — Sun, 29 Jan 2023 11:26:25 GMT

I just get a message stating 'Searching for listings. Please wait. If you have seen this message for more than 5 minutes, press 🟡 for help'. Used the 🟡 and followed instructions numerous times to no avail. Starting to wonder if all these recent 'issues' are just Sky trying to get people to upgrade at a cost.

Re: Sky HD boxes no "top picks" on TV planner since last week

Mark39 — Sun, 29 Jan 2023 11:29:18 GMT

Most likely there wouldn't be a cost to upgrade. Have you tried restarting your Sky box by switching off at the plug for 4 minutes?

Re: Sky HD boxes no "top picks" on TV planner since last week

nuttybaglady — Sun, 29 Jan 2023 11:49:54 GMT

Yes. I have tried that as that's basically what the 🟡 button tells me to do.

Re: Sky HD boxes no "top picks" on TV planner since last week

caesarome — Sun, 29 Jan 2023 12:04:20 GMT

How long as it been like this as I usually find that if you just leave it then it will return after a while.

Re: Sky HD boxes no "top picks" on TV planner since last week

Annie+UK — Sun, 29 Jan 2023 12:11:36 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky Plus F⋅A⋅Q

Re: Sky HD boxes no "top picks" on TV planner since last week

nuttybaglady — Sun, 29 Jan 2023 12:23:28 GMT

Signal strength is around 75-100% based on the Settings menu. It seems to have been like this with the missing Top Picks for around 4-5 days. Just concerned new series may be starting or things of interest and ever since Never Miss was shut down I use Top Picks.

Re: Sky HD boxes no "top picks" on TV planner since last week

jewers — Sun, 29 Jan 2023 21:14:15 GMT

I have the same message on my Sky+ HD box and can not access Top Picks.

Re: More top picks not loading

welsh.red — Mon, 30 Jan 2023 15:00:38 GMT

Not just you both my boxes exactly same been like for nearly a week, suggestions working fine so not box or broadband has to be a sky issue.

Re: Sky HD boxes no "top picks" on TV planner since last week

straps — Mon, 30 Jan 2023 15:18:12 GMT

we have 2 sky +hd boxes no top picks featured menu on both but can get suggestions menu have been

turning both boxes off at the mains

Re: Sky HD boxes no "top picks" on TV planner since last week

oj01 — Mon, 30 Jan 2023 16:11:34 GMT

Same on my box, so suspect it's an issue at Sky's end. It's not something I often use so couldn't say how long it's been like it.

Note to others - This is when selecting the 'More Top Picks' Tile from the Home Page

** EDIT - Similar reports on Sky Q Forum too.

Re: Sky HD boxes no "top picks" on TV planner since last week

xenon81 — Mon, 30 Jan 2023 16:30:25 GMT

I think the posts on the Sky Q forum and in the wrong place and relate to Sky HD. One of them mentions pressing Yellow but Sky Q doesn't use the colour buttons within the EPG interface.

Re: More top picks not loading

Angie193 — Mon, 30 Jan 2023 16:38:02 GMT

@welsh.red pain in **bleep** as I was trying rebooting and all that it said, tried ringing but all I got was a dammed automated to contact sky protect

Re: Sky HD boxes no "top picks" on TV planner since last week

caesarome — Mon, 30 Jan 2023 16:39:58 GMT

@oj01 wrote:

Note to others - This is when selecting the 'More Top Picks' Tile from the Home Page

Same here, I don't use this so hadn't seen it but mine is doing the same.

Re: More top picks not loading

caesarome — Mon, 30 Jan 2023 16:41:21 GMT

@Angie193

Is this via a Sky Q box (where you have posted) or via a Sky+ one ?

Re: More top picks not loading

oj01 — Mon, 30 Jan 2023 16:41:37 GMT

@Angie193 Is this on Sky+ or Sky Q? (You've posted in the Sky Q Forum but sounds like Sky+).

There is an existing thread on the topic on the Sky+ Forum.

Re: Sky HD boxes no "top picks" on TV planner since last week

Mister.+T — Mon, 30 Jan 2023 20:13:51 GMT

I'm seeing the same issue. No top picks since 28/01/23.

Is there any way to contact sky? There doesn't appear to be a contact us email, a support chat link or a phone number on their website.

Re: Sky HD boxes no "top picks" on TV planner since last week

Mark39 — Mon, 30 Jan 2023 20:22:49 GMT

@Mister.+T you could try emailing the Viewer Relations team at viewerr@sky.uk