topic Re: Viewing card not authorised in Sky+

Viewing card not authorised

sj28 — Fri, 09 Aug 2024 11:18:44 GMT

A few months ago I applied for skyQ. I was sent a viewing card but the engineer was unable to fit skyQ. Sky is telling me my viewing card is not authorised. I have a sky+HD box but no access to change the card so I don't know how to get the old card out or even if the skyQ card would work as I don't have skyQ.

Re: Viewing card not authorised

Annie+UK — Fri, 09 Aug 2024 11:31:20 GMT

Your old card has been cancelled and you need to pair the new card to your box

Note: The cards for Sky+ and Sky Q are identical

Re: Viewing card not authorised

Exiled-in-HH — Fri, 09 Aug 2024 12:02:47 GMT

@sj28 wrote:
A few months ago I applied for skyQ. I was sent a viewing card but the engineer was unable to fit skyQ. Sky is telling me my viewing card is not authorised. I have a sky+HD box but no access to change the card so I don't know how to get the old card out or even if the skyQ card would work as I don't have skyQ.

Was your Sky subscription cancelled .... are you still paying anything to Sky?

Re: Viewing card not authorised

Mark39 — Fri, 09 Aug 2024 12:27:30 GMT

@sj28 wrote:

I have a sky+HD box but no access to change the card so I don't know how to get the old card out or even if the skyQ card would work as I don't have skyQ.

What problem with access are you having? If I remember correctly the Viewing Card is behind a pull down flap at the right of your Sky+HD box. Just pull it out carefully, and replace it, the same way up, with the Sky Q Viewing Card. You'll then need to pair the box and Card as @Annie+UK posed.

Re: Viewing card not authorised

Exiled-in-HH — Fri, 09 Aug 2024 13:56:25 GMT

Are Sky Q cards de-authorised if the Sky Q installation can not be completed?

I'm surprised Sky installation engineers do not retain Sky Q card when an i nstallation can not be completed.... especially as the Sky Q card is Sky's property and the customer has no right to retain it🤔

Re: Viewing card not authorised

Annie+UK — Fri, 09 Aug 2024 14:05:31 GMT

@Exiled-in-HH wrote:

Are Sky Q cards de-authorised if the Sky Q installation can not be completed?

I'm surprised Sky installation engineers do not retain Sky Q card when an i nstallation can not be completed.... especially as the Sky Q card is Sky's property and the customer has no right to retain it🤔

The card is not a Q card or a Plus card , all cards are the same, what you are calling a Q card is just a new card that needs to replace the old card in either a new Sky Q installed box or your existing Plus box as your old card gets cancelled automatically after a short while when you order Sky Q

Re: Viewing card not authorised

sj28 — Fri, 09 Aug 2024 14:14:35 GMT

Thanks I've successfully paired my viewing card.

Re: Viewing card not authorised

Exiled-in-HH — Sat, 10 Aug 2024 09:14:08 GMT

@Annie+UK wrote:
@Exiled-in-HH wrote:
Are Sky Q cards de-authorised if the Sky Q installation can not be completed?

I'm surprised Sky installation engineers do not retain Sky Q card when an i nstallation can not be completed.... especially as the Sky Q card is Sky's property and the customer has no right to retain it🤔
The card is not a Q card or a Plus card , all cards are the same, what you are calling a Q card is just a new card that needs to replace the old card in either a new Sky Q installed box or your existing Plus box as your old card gets cancelled automatically after a short while when you order Sky Q

So what ever you wish to call the card ... does the one supplied for Sky Q get cancelled when the Sky installation failed?

Why wasn't the the card for the Sky Q installation retained by the Sky installation engineer ... as the card supplied for the Sky Q installation failed.

Amusing pendantry .... but perhaps you could answer the questions this time🤔

Re: Viewing card not authorised

sj28 — Sat, 10 Aug 2024 12:48:01 GMT

The skyQ card works fine. I've no idea why the engineer left it with me and I've never heard another word from sky about having skyQ installed.