topic Re: Red button not available on sky sports on sky+ sky box in Sky+

Red button not available on sky sports on sky+ sky box

Reana123456 — Fri, 09 Aug 2024 19:18:25 GMT

Why is there no red button on sky sports football on my sky+ sky box?

Re: Red button not available on sky sports on sky+ sky box

SKY1992bf — Fri, 09 Aug 2024 19:19:34 GMT

@Reana123456 Because sky plus is a legacy product that no longer supports red button functionality

Re: Red button not available on sky sports on sky+ sky box

Daniel0210 — Fri, 09 Aug 2024 19:21:17 GMT

@Reana123456

Customers with Sky+ (with the full sports subscription) will receive the new Sky Sports+ Channel, but will not have access to the live streams as Sky+ is not compatible with the Sky Sports App.

See the article in the News section at the top of the page

https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785

Re: Red button not available on sky sports on sky+ sky box

Reana123456 — Fri, 09 Aug 2024 19:25:22 GMT

Thanks for your reply. So basically today I've added sky sports at an extra £22 a month tied into a 24 month contract and because I have a sky+ box, I am unable to access the red button facility to watch the games of my choosing. If this is the case, sky better cancel today's upgrade.

Re: Red button not available on sky sports on sky+ sky box

oj01 — Fri, 09 Aug 2024 19:50:02 GMT

@Reana123456 wrote:
Thanks for your reply. So basically today I've added sky sports at an extra £22 a month tied into a 24 month contract and because I have a sky+ box, I am unable to access the red button facility to watch the games of my choosing. If this is the case, sky better cancel today's upgrade.

You can watch them on a mobile or tablet on the Sky Sports App or switch to Sky Q.

Re: Red button not available on sky sports on sky+ sky box

DavidJeb — Fri, 09 Aug 2024 20:09:30 GMT

This is so annoying. My father is 98 and enjoys watching football, in particular he is a Huddersfield Town supporter like all the family. He has a standard Sky HD box so as I understand it he won't be able to watch Town each week. He struggles with technology and can't watch on a mobile app and wouldn't be able to operate Sky Q. Well done Sky for yet again putting profit ahead of customer service.

Re: Red button not available on sky sports on sky+ sky box

oj01 — Fri, 09 Aug 2024 22:22:54 GMT

@DavidJeb wrote:
This is so annoying. My father is 98 and enjoys watching football, in particular he is a Huddersfield Town supporter like all the family. He has a standard Sky HD box so as I understand it he won't be able to watch Town each week. He struggles with technology and can't watch on a mobile app and wouldn't be able to operate Sky Q. Well done Sky for yet again putting profit ahead of customer service.

Tbf, before this new system he wouldn't have been able to watch Huddersfield games either as they wouldn't have been televised.

Re: Red button not available on sky sports on sky+ sky box

Paul359 — Tue, 13 Aug 2024 13:08:20 GMT

So I have now discovered that the new EFL streaming options are not available to SkyHD box despite the fact that i am paying for the full sky sports package. I can watch on my ipad but i cannot patch the game onto my TV.
Do i need to upgrade my box?

Re: Red button not available on sky sports on sky+ sky box

SKY1992bf — Tue, 13 Aug 2024 13:10:44 GMT

@Paul359 wrote:
So I have now discovered that the new EFL streaming options are not available to SkyHD box despite the fact that i am paying for the full sky sports package. I can watch on my ipad but i cannot patch the game onto my TV.
Do i need to upgrade my box?

@Paul359 yes if you want full access to the service

Re: Red button not available on sky sports on sky+ sky box

Daniel0210 — Tue, 13 Aug 2024 13:28:13 GMT

@Paul359 wrote:

So I have now discovered that the new EFL streaming options are not available to SkyHD box despite the fact that i am paying for the full sky sports package.

Simply because your Sky box is not compatible with apps.

Re: Red button not available on sky sports on sky+ sky box

charlie0105 — Wed, 28 Aug 2024 06:37:58 GMT

This is a very poor move from Sky. I have to have Sky plus as Sky Q doesn't support a magic eye and all my Sky stuff was fitted in another room. So unless I have everything moved and have to have the walls destroyed as all cables were plastered into this room then the promises of all EFL matches is a hollow promise. I am in my 80's and rely on Sky to fill the hours in my day. They don't care about us. When will they improve the Sky Q box to work with a magic eye? Or bring out a new and more modern box that works for all

Re: Red button not available on sky sports on sky+ sky box

Daniel0210 — Wed, 28 Aug 2024 07:18:56 GMT

@charlie0105 wrote:

When will they improve the Sky Q box to work with a magic eye? Or bring out a new and more modern box that works for all

@charlie0105

There won't be major changes to Sky Q boxes as unfortunately the end of broadcasting via satellite is only 4+ years away. Comcast are prioritising Stream as the way forward.

Re: Red button not available on sky sports on sky+ sky box

charlie0105 — Wed, 28 Aug 2024 07:59:32 GMT

I live right in the country. My broadband is 2.5 m at its best. If I want to stream I have to degrade the picture to its worst. So much for progress

Re: Red button not available on sky sports on sky+ sky box

Mark39 — Wed, 28 Aug 2024 08:17:18 GMT

@charlie0105 wrote:

I live right in the country. My broadband is 2.5 m at its best. If I want to stream I have to degrade the picture to its worst. So much for progress

Ouch, that's poor. An HDMI over coax modulator might be a possible solution enabling you to have Sky Q and use your existing magic eye cable setup. They depend on you having a TV capable of receiving HD broadcasts, but would give you the additional benefit of an HD picture and stereo sound, rather than the analogue picture and mono sound your current setup provides.

Re: Red button not available on sky sports on sky+ sky box

Annie+UK — Wed, 28 Aug 2024 10:40:01 GMT

@charlie0105 wrote:

I live right in the country. My broadband is 2.5 m at its best. If I want to stream I have to degrade the picture to its worst. So much for progress

Get a better broadband 4g, 5g, starlink etc...

Re: Red button not available on sky sports on sky+ sky box

charlie0105 — Wed, 28 Aug 2024 13:40:13 GMT

Oh yes! I'm with Bt. They have no interest in the country boys. The big bucks are in the cities. I have 4g occasionally.

Re: Red button not available on sky sports on sky+ sky box

charlie0105 — Wed, 28 Aug 2024 13:44:43 GMT

Thanks Mark will look into it. The government promise the earth with broadband. They even dug up the lane two years ago and buried a fibre cable but that's as far as it gets. They are talking about taking BT to court for non provision I hope they do. We are locked in the 20th century

Re: Red button not available on sky sports on sky+ sky box

Mark39 — Wed, 28 Aug 2024 14:00:06 GMT

No sign of fibre here yet either, and I live in a not very rural village 2 miles (barely) outside of a city

Re: Red button not available on sky sports on sky+ sky box

TimmyBGood — Wed, 28 Aug 2024 17:32:49 GMT

@charlie0105 wrote:

The government promise the earth with broadband.

Previous governments may have done so: I don't think this one has expressed an opinion yet.

They even dug up the lane two years ago and buried a fibre cable but that's as far as it gets. They are talking about taking BT to court for non provision I hope they do. We are locked in the 20th century

Not 'BT': that's a ISP competing with Sky and others. The Openreach/BT Wholesale target for the national FTTP rollout is all 'commercially viable' addresses to be within reach by the end of 2026: that leaves around 20% which would cost more to provision than all future ISP income derivable from the location, and obviously this is something of a problem...