topic Re: Get messages every 30 mins about losing chanels. Would like this to stop in Sky+

Get messages every 30 mins about losing chanels. Would like this to stop

Errol2 — Sat, 20 Jul 2024 11:18:26 GMT

We employed an engineer some time ago to replace dish while he was here he replaced the box with an HD box at our expense. We are getting HD channels and therefore do not need another box.

Re: Get messages every 30 mins about losing chanels. Would like this to stop

Annie+UK — Sat, 20 Jul 2024 11:35:15 GMT

Have you had your account altered to reflect the change of Sky box? What box does it say you have on the Sky website?

Re: Get messages every 30 mins about losing chanels. Would like this to stop

nigea99 — Sat, 20 Jul 2024 11:36:01 GMT

@Errol2 wrote:

We employed an engineer some time ago to replace dish while he was here he replaced the box with an HD box at our expense. We are getting HD channels and therefore do not need another box.

hii @Errol2

It is extremely likely that SKY records don't know you have now changed over to an HD capable box

I have escalated your post to a SKY support team, who, hopefully, will be in touch & hopefully they can assist by updating their records to stop you getting these warnings

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Get messages every 30 mins about losing chanels. Would like this to stop

Addie15 — Sat, 20 Jul 2024 13:01:42 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Errol2.

Re: Get messages every 30 mins about losing chanels. Would like this to stop

Mr+Flibbles+86 — Mon, 22 Jul 2024 15:32:10 GMT

We are still looking to help you @Errol2 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks