topic Re: Sky+HD 2TB box – Cannot select Record in Sky+

Sky+HD 2TB box – Cannot select Record

THX1138 — Wed, 20 Sep 2023 19:33:15 GMT

Hello All

I have a Sky+HD 2TB box that has just started experiencing a strange fault out of the blue when pressing Record.

Version Number: R024.092.11.00P
Model Number: 4f3180

Step by step fault:

Go into the TV guide, highlight a programme and press Record button
It gives me the option of Record Once or Record Series
If I select ether option, nothing happens – the (R) icon does not appear at the beginning of the highlighted programme name
If I try to record a different programme – same issue, nothing happens at all – it’s like the record option has been disabled

Actions I’ve tried to fix the fault:

Permanently delete all programmes from the deleted folder
Run a Planner Rebuild
Reboot the box by unplugging
Did a Forced Software Update

After doing all the actions above, the Record button worked once, but then failed to work when trying to record another programme. I then have to keep running a planner rebuild and rebooting the box to be able to record a programme, again and again.

Anyone heard or experienced this fault before?

Many thanks

Re: Sky+HD 2TB box – Cannot select Record

Annie+UK — Wed, 20 Sep 2023 19:38:38 GMT

You could try a Full System Reset, see Q15 in my Sky Plus FAQ

Re: Sky+HD 2TB box – Cannot select Record

THX1138 — Wed, 20 Sep 2023 19:48:33 GMT

Hi @Annie+UK

I'm trying to find out if there is anything I can do first before having to do the dreaded System Reset.

Thanks

Re: Sky+HD 2TB box – Cannot select Record

THX1138 — Thu, 21 Sep 2023 06:50:26 GMT

Hi @Annie+UK

Bit the bullet this morning and did a System Reset - after taking photos of every screen.

So far the Record button is now working (it also seems to respond quicker) and will see how it goes. Luckily I have a spare 2TB box in reserve just in case.

Thumbs up to your FAQs site, nice!

Re: Sky+HD 2TB box – Cannot select Record

alfa — Sun, 14 Jul 2024 11:07:41 GMT

Hi, If you still have the same box, we also have the same and back in July 2023 the same versions.

Version Number: R024.092.11.00P
Model Number: 4f3180

But on checking today the details are now:

Version Number: R024.092.11.00P
Model Number: 4f3153

BUT from what I noted down this model number was back in 2021

Wondered if your box changed version no?

Re: Sky+HD 2TB box – Cannot select Record

Annie+UK — Sun, 14 Jul 2024 11:12:41 GMT

@alfa wrote:

Hi, If you still have the same box, we also have the same and back in July 2023 the same versions.

Version Number: R024.092.11.00P
Model Number: 4f3180

But on checking today the details are now:

Version Number: R024.092.11.00P
Model Number: 4f3153

BUT from what I noted down this model number was back in 2021

Wondered if your box changed version no?

The model number is gives the hardware details of the box and should never change