topic Re: Message on tv scree in Sky+

Message on tv scree

Tfj — Sun, 07 Jul 2024 09:26:01 GMT

Message on screen saying account will be closed in August?

Re: Message on tv scree

Mark39 — Sun, 07 Jul 2024 09:34:27 GMT

Can you clarify exactly what the message says? It's unlikely that your Sky account will be closed.

Re: Message on tv scree

Exiled-in-HH — Sun, 07 Jul 2024 09:40:57 GMT

@Tfj wrote:
Message on screen saying account will be closed in August?

Do you only have a Sky SD box registered against your account?

If so, you need to register a Sky HD or Sky+ HD box against your account🤔

It is poor Sky do not clarify what actions must be taken prevent closure of account🙁

Re: Message on tv scree

Tfj — Sun, 07 Jul 2024 09:40:05 GMT

Ring this number to avoid account closing in August. Text back directing us to the forum

Re: Message on tv scree

Exiled-in-HH — Sun, 07 Jul 2024 09:43:55 GMT

Sky will advise to subscribe to Sky Q or Sky Stream services🤔

They will not inform you of the Sky HD or Sky+ HD option😔

Re: Message on tv scree

Annie+UK — Sun, 07 Jul 2024 09:52:31 GMT

@Tfj Can you provide a picture?

Re: Message on tv scree

TimmyBGood — Sun, 07 Jul 2024 12:48:19 GMT

@Tfj wrote:

Message on screen saying account will be closed in August?

All Sky SD channels are ceasing transmission on August 31st, so Sky subscribers which Sky records indicate have only SD boxes are now getting that message (because Sky doesn't want to be collecting a subscription fee under those circumstances)

https://www.sky.com/help/articles/sky-channel-upgrade

Re: Message on tv scree

HeathHayle — Mon, 08 Jul 2024 13:58:57 GMT

@TimmyBGood wrote:
@Tfj wrote:
Message on screen saying account will be closed in August?
All Sky SD channels are ceasing transmission on August 31st, so Sky subscribers which Sky records indicate have only SD boxes are now getting that message (because Sky doesn't want to be collecting a subscription fee under those circumstances)

https://www.sky.com/help/articles/sky-channel-upgrade

"(because Sky doesn't want to be collecting a subscription fee under those circumstances)" are you sure because on that link it carries on to say

"If you don't cancel you'll still be charged for your subscription, but you'll only have access to a limited number of channels."

Re: Message on tv scree

Annie+UK — Mon, 08 Jul 2024 14:02:22 GMT

@HeathHayle wrote:

@TimmyBGood wrote:

@Tfj wrote:

Message on screen saying account will be closed in August?

All Sky SD channels are ceasing transmission on August 31st, so Sky subscribers which Sky records indicate have only SD boxes are now getting that message (because Sky doesn't want to be collecting a subscription fee under those circumstances)

https://www.sky.com/help/articles/sky-channel-upgrade

"(because Sky doesn't want to be collecting a subscription fee under those circumstances)" are you sure because on that link it carries on to say

"If you don't cancel you'll still be charged for your subscription, but you'll only have access to a limited number of channels."

Sky don't want to charge for SD channels you cannot access, you still get charged for the channels you CAN access.

HTH

Re: Message on tv scree

TimmyBGood — Mon, 08 Jul 2024 17:15:30 GMT

@HeathHayle

Some SD channels will be available up until August 31st, which is presumably why Sky is generating on screen notification of its intention to force-close accounts in August.

From 10 June, you'll start to losing access to all Sky channels, with all Sky channels closing for SD boxes on 31 August.

The wording of the text on that web page appears to cover the interim period between now and the end of August.

If you don't cancel you'll still be charged for your subscription, but you'll only have access to a limited number of channels.

Re: Message on tv scree

HeathHayle — Mon, 08 Jul 2024 19:19:08 GMT

I am really confused now because of what the original poster put I take it all SD only box accounts are closing at the end of august now then?

Re: Message on tv scree

Exiled-in-HH — Tue, 09 Jul 2024 07:00:18 GMT

@Tfj wrote:
Ring this number to avoid account closing in August. Text back directing us to the forum

When you phoned Sky the autobot gave you the option of receiving a TXT ... you should have said NO😉

It was only giving you the chance to chat with other customers🤔

Re: Message on tv scree

HeathHayle — Tue, 09 Jul 2024 22:11:39 GMT

@TimmyBGood so I am really confused so how do you read this part of the website? "If you don't cancel you'll still be charged for your subscription, but you'll only have access to a limited number of channels." so do you think all SD box only accounts will automatically close at the end of august?

Re: Message on tv scree

Exiled-in-HH — Wed, 10 Jul 2024 06:57:21 GMT

Sky want subscribers to transfer to Sky Q or Sky Stream😉

This a good way to achieve that desire ... there is no need on their part to tell you of the altenative of obtaining a second-hand Sky+ HD box😉

Sky are also introducing more services dependent on streaming. Sky+ HD boxes do not support streaming ... as a result of the move to streaming some Sky+ HD complain that they should have access to those services😂

Re: Message on tv scree

nigea99 — Wed, 10 Jul 2024 07:09:03 GMT

@HeathHayle wrote:

@TimmyBGood so I am really confused so how do you read this part of the website? "If you don't cancel you'll still be charged for your subscription, but you'll only have access to a limited number of channels." so do you think all SD box only accounts will automatically close at the end of august?

Quite simply the subscription includes channels that won't be able to watched on the older SD boxes when they change transmission format.

SKY are being up front about the impact of changes they are making

The number of channels that will be available to watch on the older SD only boxes after SKY have migrated their SD channels is less .

I suspect SKY won't switch off / cancel these subscriptions in the short term - after all some customers may be happy paying for a limited number of channels that will still be watchable e.g. Gold & Alibi who, as yet, have not announced changes to transmission of their SD channels

Re: Message on tv scree

HeathHayle — Wed, 10 Jul 2024 09:35:21 GMT

@nigea99 great thats what I was hoping because thats what I am like happy to pay for what I use and get on a SD boxes etc I just panicked because didnt want my subscription to go off before I could add a HD box when I have to because I dont get any warning messages on my boxes

Re: Message on tv scree

RobertS83 — Thu, 11 Jul 2024 16:04:41 GMT

The link below had phone numbers where you can contact sky about a free upgrade to Sky Q if you still an existing customer

https://www.sky.com/help/articles/sky-channel-upgrade