https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4670977#M149478 <P><STRONG>and imput won't increase. How do I get a new box?</STRONG></P> Wed, 19 Jun 2024 08:16:29 GMT Wes74 2024-06-19T08:16:29Z https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4670977#M149478 <P><STRONG>and imput won't increase. How do I get a new box?</STRONG></P> Wed, 19 Jun 2024 08:16:29 GMT https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4670977#M149478 Wes74 2024-06-19T08:16:29Z https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4671019#M149479 <P>If this has just started to be an issue what are you signal strengths like, these can be found via settings &gt; signal.</P> Wed, 19 Jun 2024 08:59:25 GMT https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4671019#M149479 caesarome 2024-06-19T08:59:25Z https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4671085#M149483 <P>There are two dish connections at the back of your Sky box. Do both of them have a cable connected?</P> Wed, 19 Jun 2024 09:45:24 GMT https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4671085#M149483 Mark39 2024-06-19T09:45:24Z https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4671120#M149484 <P>Yep and I've unscrewed and eschewed them but the input level is not increasing</P> Wed, 19 Jun 2024 10:11:35 GMT https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4671120#M149484 Wes74 2024-06-19T10:11:35Z https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4671122#M149485 <P>Sounds like a signal issue <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">• The Tuners in the sky box<BR />• The input sockets on the Sky box<BR />• The plugs on the cables<BR />• The cables themselves<BR />• The Sockets on the dishes LNB<BR />• The dishes LNB has gone faulty for the connections the box is using</DIV> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em; margin: 0 auto 2ch auto;"><STRONG>Please Note:</STRONG> Sky+ is now a legacy service that Sky are replacing with their newer services: Sky <STRONG>Q</STRONG> (<EM>all issues will be fixed during a Sky Q install</EM>), Sky <STRONG>Glass</STRONG> and Sky <STRONG>Stream</STRONG></DIV> <P>You may have to call out a local satellite installer, unless you already have <STRONG>Sky Protect</STRONG> insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet</P> Wed, 19 Jun 2024 10:40:37 GMT https://helpforum.sky.com/t5/Sky/My-sky-box-won-t-allow-watching-another-channel-when-recording-I-ve-followed-the-troubleshooting/m-p/4671122#M149485 Annie+UK 2024-06-19T10:40:37Z