topic Re: Box still initialising - none of the trouble shooting seems to work in Sky+

Box still initialising - none of the trouble shooting seems to work

ViviUL — Mon, 17 Jun 2024 11:48:25 GMT

Box still initialising - none of the trouble shooting guidance seems to work

Re: Box still initialising - none of the trouble shooting seems to work

Mark39 — Mon, 17 Jun 2024 12:12:25 GMT

Has your Sky box been worked ok up to now? What troubleshooting have you tried?

Re: Box still initialising - none of the trouble shooting seems to work

ViviUL — Mon, 17 Jun 2024 12:46:24 GMT

Yes it had been working without any problems before

Re: Box still initialising - none of the trouble shooting seems to work

Mark39 — Mon, 17 Jun 2024 12:51:12 GMT

You still haven't told us what troubleshooting you've tried. First switch your box off at the plug for 5 minutes and then check whether or not it moves on from initialising after several minutes when you turn it back on.

Check the dish connections at the back of the box while it's turned off. Make sure they're securely fitted.

If that doesn't resolve it, there's either a fault with your Sky box, or more likely with your dish/cabling Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite installer to investigate.

Re: Box still initialising - none of the trouble shooting seems to work

Stephenosunsami — Mon, 17 Jun 2024 13:20:53 GMT

No satellite signal need a specialist engineer

Re: Box still initialising - none of the trouble shooting seems to work

Daniel0210 — Mon, 17 Jun 2024 13:42:28 GMT

@Stephenosunsami wrote:

No satellite signal need a specialist engineer

@Stephenosunsami

You may need an engineer but not a specialist engineer. Your duplicate post has been removed.,

Re: Box still initialising - none of the trouble shooting seems to work

Mark39 — Mon, 17 Jun 2024 13:40:36 GMT

@Stephenosunsami wrote:

No satellite signal need a specialist engineer

Do you have Sky+ or Sky Q? Tell us more about the problem you're having.

Re: Box still initialising - none of the trouble shooting seems to work

ViviUL — Mon, 17 Jun 2024 13:45:52 GMT

A normal sky box (no sky Q) , it keeps showing the same error saying the Sky box is still initialising, no matter any trouble shooting we do

Re: Box still initialising - none of the trouble shooting seems to work

GD1 — Mon, 17 Jun 2024 13:46:56 GMT

@Stephenosunsami You've posted on a thread within the Sky+ forum, Sky + is no longer supported.

Do you actually have Sky Q?

Re: Box still initialising - none of the trouble shooting seems to work

Daniel0210 — Mon, 17 Jun 2024 13:47:26 GMT

@ViviUL

The last two posts are directed at @Stephenosunsami who has confusingly posted on two different boards.

Re: Box still initialising - none of the trouble shooting seems to work

oj01 — Mon, 17 Jun 2024 13:53:44 GMT

@ViviUL wrote:
A normal sky box (no sky Q) , it keeps showing the same error saying the Sky box is still initialising, no matter any trouble shooting we do

@ViviUL What are the signal strengths and qualities in Services > Settings > Signal. All four white bars should be at least half way across. A Sky+HD box won't initialize without a satellite signal.

Re: Box still initialising - none of the trouble shooting seems to work

ViviUL — Mon, 17 Jun 2024 15:27:19 GMT

I am unable to check settings, new message no satellite signal. I followed the guidance and restarted it couple of times waiting for 15 mins but the issue remains

Re: Box still initialising - none of the trouble shooting seems to work

Annie+UK — Mon, 17 Jun 2024 15:34:08 GMT

"No satellite Signal" should not stop access to the settings menus

Re: Box still initialising - none of the trouble shooting seems to work

ViviUL — Wed, 19 Jun 2024 07:49:57 GMT

I have just been able to check the settings and no signal at all the boxes are empty, lock indicators 1 and 2 "not locked" , network ID /transport stream "null". What does this mean ?

Re: Box still initialising - none of the trouble shooting seems to work

oj01 — Wed, 19 Jun 2024 08:10:33 GMT

@Mark39 wrote:
You still haven't told us what troubleshooting you've tried. First switch your box off at the plug for 5 minutes and then check whether or not it moves on from initialising after several minutes when you turn it back on.

Check the dish connections at the back of the box while it's turned off. Make sure they're securely fitted.

If that doesn't resolve it, there's either a fault with your Sky box, or more likely with your dish/cabling Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite installer to investigate.

@ViviUL As per @Mark39 's response above.

Re: Box still initialising - none of the trouble shooting seems to work

Annie+UK — Wed, 19 Jun 2024 09:12:58 GMT

@ViviUL wrote:

I have just been able to check the settings and no signal at all the boxes are empty, lock indicators 1 and 2 "not locked" , network ID /transport stream "null". What does this mean ?

There is an issue with the box getting a signal from the dish, this will require a local satellite company to investigate what the actual cause is 😞

Have you checked the cables and/or swapped the cables around at the box end?

Re: Box still initialising - none of the trouble shooting seems to work

ViviUL — Wed, 19 Jun 2024 10:23:07 GMT

Hello All,

I have managed to call the Sky team and the person on the phone was very helpful. We need an upgrade and an engineer will be coming to us for the installation

Tha ks for your time and support

Re: Box still initialising - none of the trouble shooting seems to work

Mark39 — Wed, 19 Jun 2024 10:29:14 GMT

@ViviUL wrote:

Hello All,

I have managed to call the Sky team and the person on the phone was very helpful. We need an upgrade and an engineer will be coming to us for the installation

Tha ks for your time and support

To be clear, upgrading is a choice, not a requirement, but as long as you're happy with what Sky have proposed, then all's good!