topic Re: Sky doesnt work in Sky+

Sky doesnt work

DRAR — Thu, 13 Jun 2024 19:56:19 GMT

Hi. Our sky box is very very old (i have been a customer for 23 years and it has only been replaced once, we think about 13 years ago) and now it doesnt work at all.

We are not sure what to do

Re: Sky doesnt work

Annie+UK — Thu, 13 Jun 2024 19:59:04 GMT

Phone Sky, they will be able to move you to Sky Q, Sky Glass or Sky Stream

If you want to stay with the older system you'll need to source your own secondhand DRX890 or DRX895 Sky+HD box

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

Re: Sky doesnt work

Bladebone+9 — Fri, 14 Jun 2024 14:16:47 GMT

I had the same issue until recently, you need to update the software and pretty sharpish as SKY will soon no longer provide support for your kind of box , alternatively you can call SKY for a FREE upgrade to SKY Q , this is a current offer to existing customers with the box that you have.

Here's a link on how to upgrade the software on your existing box if that's what you want to, just follow the instructions and it will do the update, good luck !

https://www.sky.com/help/articles/updating-sky-box-software-sky-plus-hd

Re: Sky doesnt work

Annie+UK — Fri, 14 Jun 2024 14:27:30 GMT

The software for Sky+ has not been updated in years, if your box is left in standby overnight then it should already have the latest version (See Q08 in my Sky Plus FAQ)

Latest: R024 . 092 . 11 . 00P

Re: Sky doesnt work

Bladebone+9 — Fri, 14 Jun 2024 14:30:53 GMT

ANNIE+ UK , Not true, i have quite literally used this method to update my SKY box within the last 3 weeks, it worked and ALL the channels that had gone missing had returned !

Re: Sky doesnt work

Annie+UK — Fri, 14 Jun 2024 14:42:30 GMT

@Bladebone+9 wrote:

ANNIE+ UK , Not true, i have quite literally used this method to update my SKY box within the last 3 weeks, it worked and ALL the channels that had gone missing had returned !

What's not true? The Software has been at R024 . 092 . 11 . 00P for years

Updating the software when there has been no release just does a glorified reboot and the software in the box is not altered, this was confirmed during the Sky beta tests by a Sky employee

Doing a New Install would force the box to rebuild the channel list also if a reboot was not good enough