topic Re: home move in Sky+

home move

1235 — Wed, 12 Jun 2024 18:42:10 GMT

I try to book a home move, but keep getting an error message saying:

"You need to be the primary account holder to book a home move"

Does anyone know, what this means?

Re: home move

Annie+UK — Wed, 12 Jun 2024 18:52:17 GMT

You need the main account log in not a secondry login, if you are not sure then phone Sky

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: home move

Exiled-in-HH — Wed, 12 Jun 2024 19:40:17 GMT

@1235 you will probably need to move to Sky Q for a Sky installation engineer to be involved with installing equipment at the address you will be moving to🤔