topic Re: MUTV in Sky+

MUTV

MutvSue — Mon, 10 Jun 2024 14:08:00 GMT

I have 8 months left of my Sky contract where I get Sky signature and MUTV at a discount. I have a Sky plus box but do not have the Sky HD package.

Because of the removal of sports SD channels I can no longer access MUTV as only the HD channel is available.

Does anyone know what Sky’s stance is on this as I am essentially under a contract to receive MUTV for another 8 months but cannot currently watch it on Sky. I assume I will be financially penalised if I want to cancel the MUTV channel whilst still under contract.

Re: MUTV

SKY1992bf — Mon, 10 Jun 2024 14:10:52 GMT

@MutvSue Your contract to receive MUTV should have been automatically cancelled penalty free to which you should have received communication about

Re: MUTV

MutvSue — Mon, 10 Jun 2024 14:21:45 GMT

@SKY1992bf thank you for your reply.

I haven't as yet received any comunication and my estimated future bills still include a charge for MUTV.

Re: MUTV

SKY1992bf — Mon, 10 Jun 2024 14:25:43 GMT

@MutvSue In that case what happens when you try and view the hd version on 418 are the able to watch or does it give a upgrade message

Re: MUTV

MutvSue — Mon, 10 Jun 2024 14:30:00 GMT

@SKY1992bf Channel 418 displays 'Upgrade at sky.com' message 28.

Re: MUTV

SKY1992bf — Mon, 10 Jun 2024 14:36:51 GMT

@MutvSue If you definitely have a sd only box and are unable to channel 5 in hd on 105 then you need to call sky and query this

Re: MUTV

MutvSue — Mon, 10 Jun 2024 14:54:35 GMT

@SKY1992bf I have a Sky Plus HD box and can access all the free to air HD channels. However I do not subscribe to the HD package. Perhaps wrongly, I didn't think you needed to subscribe to Sky HD to receive MUTV, but perhaps you do?

Re: MUTV

SKY1992bf — Mon, 10 Jun 2024 15:12:59 GMT

@MutvSue wrote:
@SKY1992bf I have a Sky Plus HD box and can access all the free to air HD channels. However I do not subscribe to the HD package. Perhaps wrongly, I didn't think you needed to subscribe to Sky HD to receive MUTV, but perhaps you do?

@MutvSue I'm not sure myself I'll ask the question in a closed forum and post back if I get a response

Re: MUTV

mr.tickle — Wed, 12 Jun 2024 12:26:58 GMT

@MutvSue wrote:
@SKY1992bf I have a Sky Plus HD box and can access all the free to air HD channels. However I do not subscribe to the HD package. Perhaps wrongly, I didn't think you needed to subscribe to Sky HD to receive MUTV, but perhaps you do?

I believe that MUTV is a stand-alone, part-time, Premium channel costing £7 per month.

See: https://www.sky.com/tv/sports/mutv

the HD- or SD-ness is not mentioned on that page, but it does say "Sky Q only".

Re: MUTV

Exiled-in-HH — Wed, 12 Jun 2024 14:29:39 GMT

" Sky Q only" would refer to the discount price offer not the channel🤔

Re: MUTV

SKY1992bf — Wed, 19 Jun 2024 13:37:11 GMT

@MutvSue can you confirm if you can now access mutv on 418?

Re: MUTV

MutvSue — Wed, 19 Jun 2024 21:08:28 GMT

@SKY1992bf I can now access MUTV in HD on 418.

Thank you for helping to solve this issue for me - It's much appreciated, and thanks to everyone else who replied.