topic Re: Problems with chanel 512 in Sky+

Problems with chanel 512

Boombomb — Thu, 06 Jun 2024 20:24:31 GMT

Hi I'm having trouble with chanel 512 GB NEWS. One minuet it's on and the next a no signal message comes up. It's just with this one chanel. Anyone any ideas, thanks

Re: Problems with chanel 512

Annie+UK — Thu, 06 Jun 2024 20:37:03 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Problems with chanel 512

Daniel0210 — Fri, 07 Jun 2024 04:49:32 GMT

@Boombomb

Fairly recently GB News and a few others moved to a different transponder that has a wider footprint which may result in a misaligned dish losing the channel. There are a few posts on the Sky Q board reporting similar.

Re: Problems with chanel 512

TimmyBGood — Fri, 07 Jun 2024 07:34:38 GMT

@Boombomb

https://helpforum.sky.com/t5/Sky/Loss-of-channel-512-GB-news/m-p/4474741#M144234