topic Re: No signal in Sky+

No signal

cwatt2662 — Wed, 05 Jun 2024 13:16:28 GMT

I am looking for someone who can help wit sky box

Re: No signal

Annie+UK — Wed, 05 Jun 2024 13:41:47 GMT

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: No signal

cwatt2662 — Wed, 05 Jun 2024 13:25:26 GMT

Need engineer or upgrade spoke to someone who was very rude

Re: No signal

Annie+UK — Wed, 05 Jun 2024 13:28:44 GMT

This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

Re: No signal

Daniel0210 — Wed, 05 Jun 2024 13:40:14 GMT

@cwatt2662 wrote:

Need engineer or upgrade spoke to someone who was very rude

@cwatt2662

You have posted on the Sky+ board so as stated above Sky no longer support Sky+ and Sky+HD so won't send an engineer. If you have Sky Protest through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream).