topic Re: Unable to get bbc & itv in Sky+

Unable to get bbc & itv

rtrt1 — Sun, 26 May 2024 15:17:04 GMT

Hi I have a sky+hd box but not a subscription. I have been unable to get bbc or itv channels or most of the free to air channels, only Yesterday and Quest. Is there a resolution for this.

Re: Unable to get bbc & itv

Annie+UK — Sun, 26 May 2024 15:28:20 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: Unable to get bbc & itv

rtrt1 — Thu, 30 May 2024 08:01:24 GMT

All fine with signal strength, initially I had sound but no picture and now only get the no signal message on all channels except the Quest and Yesterday channels which work perfectly.

Re: Unable to get bbc & itv

Mark39 — Thu, 30 May 2024 08:24:42 GMT

You have a problem with your dish setup somewhere. Either the LNB or the cables or the dish is misaligned. You'll need a local satellite installer to take a look.

Re: Unable to get bbc & itv

nigea99 — Thu, 30 May 2024 09:14:04 GMT

hi @rtrt1

I am no longer that familiar with SKY HD boxes but if you don't have any subscription then is it possible the channels need retuning after the move to HD for many channels

No doubt the SKY+ experts can better advise

Re: Unable to get bbc & itv

Annie+UK — Thu, 30 May 2024 09:22:10 GMT

@rtrt1 wrote:

All fine with signal strength, initially I had sound but no picture and now only get the no signal message on all channels except the Quest and Yesterday channels which work perfectly.

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet