topic Re: Can’t play back recordings that were recorded using my old sky card says spc10 in Sky+

Can’t play back recordings that were recorded using my old sky card says spc10

shazzar33 — Sat, 25 May 2024 14:44:21 GMT

I have downgraded my sky package , had multi room. ( so two sky cards)

some of my recordings where not playing back 🤷‍♀️ I spoke to sky who said that the extra multi room card was now the main card and the main card was no longer to be used. Ok I thought so went with it, problem is that the main card was the one we have recordings on, ie paramount series that we can no longer play as says it's the wrong card ( of course it is - it's our multi room card 😱😱) but these series which have been downloaded that we cannot play and we can't even re download it whilst it's on the paramount page. The programmes are not showing on our planner either so cannot delete from there

my question is how do I delete all of these so that I can re download using the multi room sky card. Any help would be appreciated

Re: Can’t play back recordings that were recorded using my old sky card says spc10

Mark39 — Sat, 25 May 2024 14:57:02 GMT

You've posted in the Sky+ forum. Do you have Sky+? Or Sky Q?

Re: Can’t play back recordings that were recorded using my old sky card says spc10

shazzar33 — Sat, 25 May 2024 14:58:54 GMT

@Mark39 @Sky+

Re: Can’t play back recordings that were recorded using my old sky card says spc10

Mark39 — Sat, 25 May 2024 15:04:04 GMT

@shazzar33 after putting the Multiscreen Viewing Card in the main box, did you pair the box with the card?

Re: Can’t play back recordings that were recorded using my old sky card says spc10

shazzar33 — Sat, 25 May 2024 15:08:18 GMT

@Mark39 Yes we've been using the multi card since Jan but didn't check on all our downloads and recordings that we had. Some of the recordings like halo have downloaded to our planner and we can't watch them either but hopefully should be able to,delete and re download but another series like Star Trek from paramount hasn't gone to our planner on sky so we can't delete 🤷‍♀️ and we can't re download it using the multi card as it's still on there on the original main car ( very confusing)

Re: Can’t play back recordings that were recorded using my old sky card says spc10

Mark39 — Sat, 25 May 2024 15:14:48 GMT

@shazzar33 yes, I understand that from your first post. When you put a replacement Card in the box, you have to 'pair them'. See the 'I want to a to activate....' button here: https://www.sky.com/help/articles/viewing-card

Re: Can’t play back recordings that were recorded using my old sky card says spc10

shazzar33 — Sat, 25 May 2024 15:16:33 GMT

@Mark39 @Yes it's been paired

Re: Can’t play back recordings that were recorded using my old sky card says spc10

Mark39 — Sat, 25 May 2024 15:19:53 GMT

Looks it hasn't paired properly. Give it another try.

Re: Can’t play back recordings that were recorded using my old sky card says spc10

TimmyBGood — Sat, 25 May 2024 16:11:55 GMT

@shazzar33 wrote:

I have downgraded my sky package

Do you still subscribe to Sky Cinema?

Without that any recordings previously made from Paramount+ won't work no matter which card is in use.

Re: Can’t play back recordings that were recorded using my old sky card says spc10

shazzar33 — Sat, 25 May 2024 16:13:48 GMT

@TimmyBGood 👋🏻 yes we still subscribe to cinema

Re: Can’t play back recordings that were recorded using my old sky card says spc10

shazzar33 — Sat, 25 May 2024 16:14:59 GMT

@Mark39 @We pair it regularly as we take sky card with us to use at our caravans sky box

Re: Can’t play back recordings that were recorded using my old sky card says spc10

Mark39 — Sat, 25 May 2024 16:16:29 GMT

@shazzar33 wrote:

@Mark39 @We pair it regularly as we take sky card with us to use at our caravans sky box

Looks like another call to Sky, then, I'm afraid.

Re: Can’t play back recordings that were recorded using my old sky card says spc10

shazzar33 — Sat, 25 May 2024 16:19:02 GMT

@Mark39

oh no not looking forward to that.😱

thank you for your quick responses 👍🏻