topic Re: Not getting few channels like CNN in Sky+

Not getting few channels like CNN

draashetty — Mon, 13 May 2024 11:52:15 GMT

I have sky + HD multi room sky . I am not getting few channels like CNN , Alzajeera etc . I have tried everything. Can you send an engineer please

Re: Not getting few channels like CNN

Padam_Padam — Mon, 13 May 2024 11:58:07 GMT

@draashetty wrote:
I have sky + HD multi room sky . I am not getting few channels like CNN , Alzajeera etc . I have tried everything. Can you send an engineer please

Sky no longer support Sky+HD I'm afraid.

You'll need to hire an independent satellite installer to check your dish alignment or upgrade to Sky Q, during which an engineer will change the LNB on your dish and check alignment.

Re: Not getting few channels like CNN

Daniel0210 — Mon, 13 May 2024 11:58:48 GMT

@draashetty wrote:

Can you send an engineer please

@draashetty
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

I'm sure someone who has Sky+HD may be able to offer some advice but be aware Sky no longer support Sky+ and Sky+HD so won't send an engineer. Any time an engineer is required, if you have Sky Protest through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream).

Re: Not getting few channels like CNN

Annie+UK — Mon, 13 May 2024 12:09:22 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: Not getting few channels like CNN

gcritch — Wed, 15 May 2024 11:14:39 GMT

Same problem here in Hampshire with CNN yesterday Tuesday.

Checked dish and connections which were good.

Monitored signal quality through the afternoon which varied between 8 and 4, very unstable consideing usual readings of at least 8 with strength 8.

Stabalised by 8pm with good readings so nothing to do with dish alighnment and no need to call for engineer.

Suspect sun activity as most likely cause.

Re: Not getting few channels like CNN

ERose — Fri, 24 May 2024 22:33:58 GMT

I haven't been able to get CNN for the last four days. Message says a problem with the satelite.

No problems with any other channels, only 506.

David.

Re: Not getting few channels like CNN

GD1 — Sat, 25 May 2024 01:07:58 GMT

@ERose There are no problems with the satellite if there were the forum would be flooded with posts, I presume you mean satellite signal?

That being the case please see earlier replies.

Re: Not getting few channels like CNN

nigea99 — Sat, 25 May 2024 07:39:21 GMT

For info. CNN is one of the weaker channels in the UK, along with GB News & Bloomberg & uses a European wide beam rather than a UK/Ireland more targetted footprint

Thus this is likely to show as one of the first channels to be lost if the dish is slightly out of alignement (or not big enough for your location)

Re: Not getting few channels like CNN

ERose — Sat, 25 May 2024 22:07:36 GMT

Problem solved.

While looking at my dish I noticed that a previously removed Holly tree branch was approaching the line of signal. It was only a very small branch, but removing it brought back CNN.

It's possible that the dish has benn moved slightly by the high winds we had recently.

Anyway, it's ok for now.