topic Re: Satellite signal problems in Sky+

Re: Satellite signal problems

Lorraine222 — Sun, 19 May 2024 14:44:58 GMT

I am getting for past few days picture disruption followed by your sky+ hd box isn't getting a satellite signal message. STV and loads of other sky channels affected so can't watch. Have tried all troubleshooting and fixes on here and in my sky. Unable to resolve

Re: Satellite signal problems

Daniel0210 — Sun, 19 May 2024 14:47:53 GMT

@Lorraine222

Sky no longer support Sky+ and Sky+HD so won't send an engineer. If you have Sky Protest through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream).

Re: Satellite signal problems

GD1 — Sun, 19 May 2024 14:50:53 GMT

@Lorraine222 As you've posted you have Sky + your post has been moved froim the Sky Q forum as it is a different system.

Unles you have Sky protect insurance you'll need to employ the services of an independent satellite installer as Sky no longer support Sky+/Sky+HD boxes.

Re: Satellite signal problems

Annie+UK — Sun, 19 May 2024 14:48:33 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Satellite signal problems

Exiled-in-HH — Sun, 19 May 2024 15:56:03 GMT

@Lorraine222 wrote:
I am getting for past few days picture disruption followed by your sky+ hd box isn't getting a satellite signal message. STV and loads of other sky channels affected so can't watch. Have tried all troubleshooting and fixes on here and in my sky. Unable to resolve

So, have you tried replacing the LNB?