topic Re: Sky+ HD boxes are closing down? in Sky+

Sky+ HD boxes are closing down?

sweetheart4321 — Fri, 05 Apr 2024 14:31:30 GMT

ive had a furious argument with sky over the phone today,right now ive got a sky plus hd box,the other day i heard they were closing down all the old boxs,so i phoned sky up twice the other day,i spoke to two diferent people that said it would not affect my hd box,today i read up that in august the hd boxs are also being closed down in august,so i phoned sky up today had a right go at them,and said why was it when i phoned twice the other day,i was told it wouldnt affect my sky hd box,sky person said well weve only just founf it out in the last couple of days that there being switched off has well,so i said its a qaste of time phoning u lot one minute being told something and something else the next,so in august when its switched off i will have to go over to sky q,and lose all my recordings on this box,and parts of my housing estate cant even get sky q

Moderator note: Changed title to reflect topic more.

Re: furious

caesarome — Thu, 04 Apr 2024 15:59:06 GMT

@sweetheart4321 wrote:

ive had a furious argument with sky over the phone today,right now ive got a sky plus hd box,the other day i heard they were closing down all the old boxs

You heard wrong, HD+ boxes are continuing as normal. The issue is with people who have old boxes that can only receive SD channels as you can read about here:

https://www.sky.com/help/articles/sky-channel-upgrade

This means if you have an SD box, you'll need to upgrade to continue watching Sky channels

Re: furious

Mark39 — Thu, 04 Apr 2024 16:02:35 GMT

You heard wrong. What's happening is that the old Sky+ boxes will stop being able to receive SD programmes. You'll still be able to receive them, in SD, in a Sky+HD box, so you won't be affected by this change, and you were advised correctly.

The other,thing Sky have recently announced is that there won't be any further software updates to Sky+HD boxes. In fact, there hasn't been an update anyway for well over a year.

Your Sky+HD box can, of course, fail at any time because of hard disk failure.

Re: furious

Annie+UK — Thu, 04 Apr 2024 16:29:05 GMT

They are NOT turning off the boxes, as you say, what is happening is a lot of the SD channels will be changing their broadcast protocol to DVB-S2 that can only be processed with a more modern HD capable Sky box

If you have a Sky+SD or earlier box then your choices are to mover to a newer service or purchase a DRX890 or DR895 box from the second hand market and use that instead

Q48 in my Sky Plus FAQ

Re: furious

sweetheart4321 — Thu, 04 Apr 2024 16:25:21 GMT

ok thanks

i take it thats up to date imfo,im a bit confused by it one minute i hear that hd is closing down also in august,then i hear its not ,but thanks for that

Re: furious

caesarome — Thu, 04 Apr 2024 16:31:10 GMT

It is completely up to date so wherever you heard about HD closing down is completely wrong.

Re: furious

FastEddie1 — Thu, 04 Apr 2024 17:50:39 GMT

I was misled by a GB News article which says:

"But if you've still got a Sky+ HD box under your telly in August — less than 120 days from now — you'll lose access to every Sky TV channel. The details were shared in an update to Sky's Help pages."

Re: furious

sweetheart4321 — Thu, 04 Apr 2024 18:00:44 GMT

thats it thats what i saw eddie

Re: furious

caesarome — Thu, 04 Apr 2024 18:24:08 GMT

That headline and the bit from the article you have posted is wrong as explained earlier you are perfectly fine with a HD box.

Re: furious

oj01 — Thu, 04 Apr 2024 21:46:47 GMT

@FastEddie1 wrote:
I was misled by a GB News article which says:

"But if you've still got a Sky+ HD box under your telly in August — less than 120 days from now — you'll lose access to every Sky TV channel. The details were shared in an update to Sky's Help pages."

Who'd have thought GB News would get something wrong?

Re: furious

sweetheart4321 — Thu, 04 Apr 2024 23:22:41 GMT

Trouble is this is what made me feel my hd box would be affected what gb news says,its hard to know what is true news or what is fake news anymore

Re: furious

TimmyBGood — Fri, 05 Apr 2024 09:24:40 GMT

@sweetheart4321 wrote:

Trouble is this is what made me feel my hd box would be affected what gb news says,its hard to know what is true news or what is fake news anymore

They just got it wrong (which is different to 'fake') : this happens to all News sources sometimes, and to poorly resourced services that are more concerned with ideology than accuracy rather more often.

Re: furious

TimmyBGood — Fri, 05 Apr 2024 13:16:04 GMT

I'd observe that the Sky help page which GB News linked to in the story does give the correct information.

https://www.sky.com/help/articles/sky-channel-upgrade

Unfortunately GB News appears to be giving incorrect information in their own text while promoting an affiliate link for Sky Stream.

Re: furious

MarkGoldsmith — Fri, 05 Apr 2024 13:21:40 GMT

I'm fairly certain i've also seen the information misrepresented on other media sites over the past couple of weeks. Particularly those where they use love the user of the sensationalist clickbait type headlines like "Sky are removing hundreds of channel affecting millions of customers".

For information like this its always best to seek the information directly from the source ( in this case Sky) to make sure you get an accurate understanding of exactly what is changiing.

Re: Sky+ HD boxes are closing down?

sweetheart4321 — Fri, 05 Apr 2024 15:05:58 GMT

yes i got confused when i saw this online in a paper, and i believed it and got annoyed with sky over it, because ive got an hd box ,and i coudnt make out why it would affect me, thats the trouble with the interenet,you read all these diferent news items and they dont always say how it actually is.

Re: Sky+ HD boxes are closing down?

Stormney — Wed, 24 Apr 2024 21:09:14 GMT

I too am confused. Must ring again. I have a sky + box which receives HD channels . Yesterday told my card unauthorised. All boxes being shut down in about a month. Will send me a new card by express delivery because I wasn't warned. In the mean time I have to miss some programmes I wanted to see until new Q card arrives. Basically I have a choice to upgrade to Sky Q or cancel my contract which they have voided through failure to warn me that the service was ending and that I would have to upgrade.

To add insult to injury I have to wait a month for an engineer to come and set up my new box!!

So what really is going on?

Re: Sky+ HD boxes are closing down?

Mark39 — Wed, 24 Apr 2024 21:17:26 GMT

@Stormney wrote:

I too am confused. Must ring again. I have a sky + box which receives HD channels . Yesterday told my card unauthorised. All boxes being shut down in about a month. Will send me a new card by express delivery because I wasn't warned. In the mean time I have to miss some programmes I wanted to see until new Q card arrives. Basically I have a choice to upgrade to Sky Q or cancel my contract which they have voided through failure to warn me that the service was ending and that I would have to upgrade.

To add insult to injury I have to wait a month for an engineer to come and set up my new box!!

So what really is going on?

This does indeed sound very confused. The Sky+HD service is not ending. Sky+HD boxes are not being shut down in a month.

Re: Sky+ HD boxes are closing down?

caesarome — Wed, 24 Apr 2024 21:30:23 GMT

@Stormney wrote:

To add insult to injury I have to wait a month for an engineer to come and set up my new box!!

So what really is going on?

Have you upgraded to Sky Q because if so you will be sent a new card that you can use in your Sky+ box until your Q box is installed.

Re: Sky+ HD boxes are closing down?

sweetheart4321 — Wed, 24 Apr 2024 22:50:31 GMT

stormney this is what i read up on,but according to others oin here its not true,so i dont know

Re: Sky+ HD boxes are closing down?

Stormney — Thu, 25 Apr 2024 06:30:50 GMT

Had a system failure before Christmas. Sky + HD 2TB box. Sky not interested in rairing system. Independant engineer replaced dish receiver. No problem since.

Sky had offered me no alternative to repair other than upgrading to Sky Q which I accepted until the promised" be done in a week" was confirmed as " be done after Christmas no engineers available"

Cancelled upgrade in disgust - had receiver repaired as I said. Weeks later- before Christmas received a Sky Q card which I ignored. Assured upgrade cancelled.

Now 2 nights ago I switch on to find my card is unauthorised .Evidently for Sky programmes because many still available so card apparently works and I have had the others switched off!

So last night told Sky + HD being switched off in about a month. My choice cancel Sky or upgrade!!

On the phone this morning to find out what is going on!!!!