topic Re: I am paying for sky tv and not receiving it in Sky+

I am paying for sky tv and not receiving it

DebbieM76 — Mon, 06 May 2024 16:14:13 GMT

I am paying for sky tv and not receiving it

Re: I am paying for sky tv and not receiving it

caesarome — Mon, 06 May 2024 16:17:44 GMT

@DebbieM76

Please explain what is happening as there is no detail in yoir post so what is happening onscreen ?

Re: I am paying for sky tv and not receiving it

Mark39 — Mon, 06 May 2024 16:23:18 GMT

@DebbieM76 wrote:

I am paying for sky tv and not receiving it

If you want help, you'll have to elaborate.

Re: I am paying for sky tv and not receiving it

DebbieM76 — Mon, 06 May 2024 16:34:16 GMT

I threatened to leave sky as I no longer use it. I was offered a package as I am a broadband customer for a sky basic package. This should include sky showcase, Atlantic etc but I am now on the phone to be told I am paying to have the privilege of pausing and playing alone

Re: I am paying for sky tv and not receiving it

Annie+UK — Mon, 06 May 2024 16:48:17 GMT

@DebbieM76 wrote:

I threatened to leave sky as I no longer use it. I was offered a package as I am a broadband customer for a sky basic package. This should include sky showcase, Atlantic etc but I am now on the phone to be told I am paying to have the privilege of pausing and playing alone

I guess you mean Sky Essentials

Sky Essentials is ALL the free channels with recording / playback enabled, you get none of the subscription channels

https://www.sky.com/help/articles/tv-essentials

Re: I am paying for sky tv and not receiving it

Mark39 — Mon, 06 May 2024 16:47:30 GMT

@DebbieM76 wrote:

..but I am now on the phone to be told I am paying to have the privilege of pausing and playing alone

Yes, that's correct. You get all the free to air channels, but pay for the ability to record/playback/pause.

If you want access to Sky Atlantic etc. you need a subscription to the Signature package.

Re: I am paying for sky tv and not receiving it

DebbieM76 — Mon, 06 May 2024 16:55:35 GMT

I've now been told that my 6 month old box was discontinued for receiving a signal so therefore I can only use pause/ play etc

Re: I am paying for sky tv and not receiving it

GD1 — Mon, 06 May 2024 17:03:31 GMT

@DebbieM76 Do you have SKy+HD or Sky Q, as you mentioned only 6 months old and Sky + boxes have not been sold for a very long time.

Re: I am paying for sky tv and not receiving it

DebbieM76 — Mon, 06 May 2024 17:09:47 GMT

I was send a sky plus box after threatening to leave (I still have sky broadband)

Re: I am paying for sky tv and not receiving it

Mark39 — Mon, 06 May 2024 17:30:41 GMT

That would have been a refurbished box. Even the most recent boxes were manufactured as long ago as 2015/2016. Sky no longer provide new subscriptions for Sky+ boxes.

Re: I am paying for sky tv and not receiving it

TimmyBGood — Tue, 07 May 2024 09:40:38 GMT

@DebbieM76

Note that the situation is complicated because Sky+ HD hasn't been offered to customers for years. To now get a subscription for viewing Atlantic, Sky might well insist you took Sky Q.