topic Re: Lightening strike in Sky+

Lightening strike

Maryl123 — Thu, 02 May 2024 16:21:08 GMT

Anyone across the South East will have been aware if the massive thunder & lightening storm last night. It seems my ariel was struck by lightening, causing a surge across the house, including irreparable abd permanent damage to my TV, ariel and Sky box. I'm not sure what to do first! Will Sky replace the box? Thanks.

Re: Lightening strike

SKY1992bf — Thu, 02 May 2024 16:25:11 GMT

@Maryl123 Sky won't replace the box unless you have sky protect insurance has sky plus is a legacy product which is having support completely withdrawn

if you don't have the insurance you will need to source a second hand sky +hd box

Re: Lightening strike

Annie+UK — Thu, 02 May 2024 16:27:12 GMT

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

You will need to source your own second hand replacement Sky+ box or move to Sky Q/Stream/Glass, Sky will not replace it unless you already have Sky Protect Insurance

Re: Lightening strike

Mark39 — Thu, 02 May 2024 16:26:29 GMT

Not if it's a Sky+ box, I'm afraid, but you can pick up a used Sky+HD box cheaply from ebay etc. Just choose only either DRX890 or DRX895 model. You shouldn't need to pay more than around £30.

Re: Lightening strike

Maryl123 — Thu, 02 May 2024 16:28:45 GMT

That's useful, thank you.

Re: Lightening strike

Maryl123 — Thu, 02 May 2024 16:29:46 GMT

Thank you. Might have to go for a refurbed one in that case....