https://helpforum.sky.com/t5/Sky/Cannot-access-sky-package-card-not-working/m-p/4633051#M148383 <P>We have had a new sky card delivered for our Q box which is still yet to be installed. After a previous conversation &nbsp;the helpdesk advised us to use the new card with our existing sky plus box. Initially the basic programs (BBCI, ITV) worked, &nbsp;but we cannot access many other channels and services- eg our movie package use live pause and record.</P><P><SPAN>The, engineer is coming tomorrow to install the Sky Q- &nbsp;what can I do in the meantime to access the package I am paying for ?</SPAN></P> Wed, 01 May 2024 13:01:48 GMT SassyOno 2024-05-01T13:01:48Z https://helpforum.sky.com/t5/Sky/Cannot-access-sky-package-card-not-working/m-p/4633051#M148383 <P>We have had a new sky card delivered for our Q box which is still yet to be installed. After a previous conversation &nbsp;the helpdesk advised us to use the new card with our existing sky plus box. Initially the basic programs (BBCI, ITV) worked, &nbsp;but we cannot access many other channels and services- eg our movie package use live pause and record.</P><P><SPAN>The, engineer is coming tomorrow to install the Sky Q- &nbsp;what can I do in the meantime to access the package I am paying for ?</SPAN></P> Wed, 01 May 2024 13:01:48 GMT https://helpforum.sky.com/t5/Sky/Cannot-access-sky-package-card-not-working/m-p/4633051#M148383 SassyOno 2024-05-01T13:01:48Z https://helpforum.sky.com/t5/Sky/Cannot-access-sky-package-card-not-working/m-p/4633085#M148384 <P>Did you pair the new Card with your Sky box?</P> Wed, 01 May 2024 13:40:47 GMT https://helpforum.sky.com/t5/Sky/Cannot-access-sky-package-card-not-working/m-p/4633085#M148384 Mark39 2024-05-01T13:40:47Z https://helpforum.sky.com/t5/Sky/Cannot-access-sky-package-card-not-working/m-p/4633086#M148385 <P>you should be able to use sky go&nbsp;</P> Wed, 01 May 2024 13:41:27 GMT https://helpforum.sky.com/t5/Sky/Cannot-access-sky-package-card-not-working/m-p/4633086#M148385 Neil+Essex 2024-05-01T13:41:27Z