topic Re: I have a sky + box and the red button doesn't work in Sky+

I have a sky + box and the red button doesn't work

Janet157 — Tue, 30 Apr 2024 11:09:56 GMT

My red button doesnt work so I am not getting a proper service from sky. I can't have a sky Q because we live in a small block of flats. Our wifi isnt 100% so sky glass isn't an option. We qould like reduced monthly fees because we are not getting a proper service

Re: I have a sky + box and the red button doesn't work

GD1 — Tue, 30 Apr 2024 11:35:20 GMT

@Janet157 You're not contacting Sky via the forum, have you tried any steps to remedy the red button issue? https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-red-button/articles/red-button-interactive

Re: I have a sky + box and the red button doesn't work

nigea99 — Tue, 30 Apr 2024 11:33:55 GMT

@Janet157 wrote:

My red button doesnt work so I am not getting a proper service from sky. I can't have a sky Q because we live in a small block of flats. Our wifi isnt 100% so sky glass isn't an option. We qould like reduced monthly fees because we are not getting a proper service

hi @Janet157

Unfortunately more & more Red button services are migrating to app based services that SKY HD doesn't support.

SKY HD is very much a legacy product that SKY are trying to get customers to migrate from

I am sorry to say that you won't get any reduction in charges due to this - red button is more of an supllementary service than a core priced service

Re: I have a sky + box and the red button doesn't work

Annie+UK — Tue, 30 Apr 2024 11:35:11 GMT

@Janet157 wrote:

My red button doesnt work so I am not getting a proper service from sky. I can't have a sky Q because we live in a small block of flats. Our wifi isnt 100% so sky glass isn't an option. We qould like reduced monthly fees because we are not getting a proper service

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

Features will be withdrawn over time as they cannot support 3 system indefinately

Re: I have a sky + box and the red button doesn't work

ThePope27 — Tue, 30 Apr 2024 20:42:23 GMT

@Janet157

you wont get a refund as it's not a chargeable service, it's also not skys fault that your management won't install a Sky Q system in your MDU

Its one of them you either have to suck it up or find another way of watching tv like Freeview or freesat

Re: I have a sky + box and the red button doesn't work

Exiled-in-HH — Tue, 07 May 2024 11:54:24 GMT

I what way is your WiFi not 100%?

We could use ethernet or power line to connect your router to a Sky Puck😉