topic Re: Accessing recorded shows on sky+ box in Sky+

Accessing recorded shows on sky+ box

JD18 — Sat, 27 Apr 2024 09:29:45 GMT

I have recently upgraded from sky+ to Sky Q. I would like to finish watching what I have recorded on my Sky + box but can't seem to get past the 'your box is innitiating' page. Can anyone help?

Re: Accessing recorded shows on sky+ box

SKY1992bf — Sat, 27 Apr 2024 09:35:19 GMT

@JD18 Short answer is you can't as your access to the sky plus services has been cancelled as part of your switch to Q

Re: Accessing recorded shows on sky+ box

Annie+UK — Sat, 27 Apr 2024 10:13:44 GMT

This is not possible

Re: Accessing recorded shows on sky+ box

JD18 — Sat, 27 Apr 2024 10:21:23 GMT

Hi, thank you for that. Maybe I am being niaive but aren't the shows saved digitally on the memory of the box, and should in theory be accessable straight from the box? Or did the engineer do something to the box to wipe it before disconnecting? If he did, he should have said so when I told him I planned to keep the box to watch the saved shows.

Re: Accessing recorded shows on sky+ box

Annie+UK — Sat, 27 Apr 2024 10:27:40 GMT

Access to record/playback is via your viewing card and dish access, when you upgrade the dish is incompatible with Sky+ and your viewing card is disabled

Re: Accessing recorded shows on sky+ box

Mark39 — Sat, 27 Apr 2024 10:30:18 GMT

Yes, recordings are stored on the hard disk of your Sky+ box. However, the box needs a signal from your satellite dish to do anything, and yours isn't receiving one - hence the initialising message. It's not receiving a signal because when you upgraded to Sky Q, the LNB on the arm of your was changed and the LNB for Sky Q isn't compatible with Sky+

Re: Accessing recorded shows on sky+ box

JD18 — Sat, 27 Apr 2024 10:32:57 GMT

I see. Thanks Annie.

Re: Accessing recorded shows on sky+ box

JD18 — Sat, 27 Apr 2024 10:33:47 GMT

Got it, thanks Mark.

Re: Accessing recorded shows on sky+ box

JD18 — Sat, 27 Apr 2024 10:48:42 GMT

You two have been really helpful, many thanks. One more question if you don't mind - is there a userguide online for the Q Box? All I got from the engineer was a two-sided A5 card.

Re: Accessing recorded shows on sky+ box

TimmyBGood — Sat, 27 Apr 2024 11:10:07 GMT

@JD18 wrote:

is there a userguide online for the Q Box?

No, but the Help pages on the Sky website are intended to cover any queries.

https://www.sky.com/help/articles/welcome-to-sky-q