topic Re: Recordings/Service in Sky+

Recordings/Service

Popbang — Mon, 22 Apr 2024 16:25:08 GMT

We have lost access to recordings and the ability to record - can you help?

Mark39 — Mon, 22 Apr 2024 16:25:50 GMT

What's the error message when you try?

Popbang — Mon, 22 Apr 2024 16:53:30 GMT

'Interactive services not available. Check Sky card is inserted & Sky box is connected to Broadband'

We've rebooted the box several times - with the card out and in...

We have never had the machine connected to broadband which I guess could be the issue

Annie+UK — Mon, 22 Apr 2024 17:03:54 GMT

See Q46 in my Sky Plus FAQ

Interactive services should not affect playback/recording or access to the planner

Popbang — Mon, 22 Apr 2024 19:40:27 GMT

Thank you - you could be right - I'll call them tomorrow

regards