topic Re: Complaint about Sky in Sky+

Complaint about Sky

Carl60 — Fri, 12 Apr 2024 16:02:16 GMT

I've sent you an email complaining of no service since Jan 2024 as the viewing card apparently expired. Spent hours on the phone to Sky staff who promised to send a new card but haven't. I want this resolved asap.

Re: Complaint about Sky

Mark39 — Fri, 12 Apr 2024 16:05:37 GMT

We're customers here. Viewing Cards don't usually expire. What's the error message on screen?

Re: Complaint about Sky

Carl60 — Fri, 12 Apr 2024 16:18:26 GMT

I'll try to take a screenshot when I get home but meantime pleaslook at the notes on my account 1st as I'm sure your staff logged all the calls I made about the non service.

Re: Complaint about Sky

Annie+UK — Fri, 12 Apr 2024 16:20:05 GMT

This forum is primarily customer-to-customer help

Re: Complaint about Sky

Mark39 — Fri, 12 Apr 2024 16:21:00 GMT

@Mark39 wrote:

We're customers here. Viewing Cards don't usually expire. What's the error message on screen?

To reiterate, we're not Sky. We're a customer Community and therefore have no access to your account records.

Re: Complaint about Sky

caesarome — Fri, 12 Apr 2024 16:21:35 GMT

@Carl60

You seem to have missed this part of @Mark39 post:

@Mark39 wrote:

We're customers here.

So you are not talking to Sky.

Did you put in then cancel an order for Sky Q ?

Re: Complaint about Sky

GD1 — Fri, 12 Apr 2024 16:24:21 GMT

@Carl60 wrote:

pleaslook at the notes on my account 1st as I'm sure your staff logged all the calls I made about the non service.

How do we do that, we are customers like you.