No play back and some of my channels are missing from my primary box

LP17 — Sun, 07 Apr 2024 21:59:17 GMT

I have switched my main sky + box off and on again and still I am missing some of my channels and I can't play back any recordings. All of my multi room boxes are working fine.

Re: No play back and some of my channels are missing from my primary box

ThePope27 — Sun, 07 Apr 2024 22:05:13 GMT

Hi @LP17

Is this a sky + hd box or a non hd sky + box?

Could you confirm which channels aren't working for you

Re: No play back and some of my channels are missing from my primary box

LP17 — Sun, 07 Apr 2024 22:07:00 GMT

Hi ... no movies and other channels. I can't play any recorded with, but my multi rooms work fine.

Re: No play back and some of my channels are missing from my primary box

ThePope27 — Sun, 07 Apr 2024 22:12:16 GMT

In this instance I would recommend re pairing your card with your box, as your multiroom boxes are working.

There are 2 ways to pair your card and below I have put both methods.

Activate your viewing card online:

1. Step

Insert your card into the slot on the front of your Sky box
Press services on your Sky remote, select Settings, and then Details. Make a note of your Sky box Version Number, 10 or 11-digit Serial Number, 9-digit Viewing Card Number, and Receiver ID.
Sign into https://activatemychannels.sky.com/activatewith your SkyID
Follow the on-screen instructions, entering the details you made a note of earlier

Card activation usually takes a few minutes, but can sometimes take up to four hours. Make sure that your Sky box remains connected and switched on until your channels are active.

Once you can watch live TV on channel 106, your card's been activated.

Activate your viewing card in the My Sky app:

1. Step

Insert your card into the slot on the front of your Sky box
Press services on your Sky remote, select Settings, and then Details. Make a note of your Sky box Version Number, 10 or 11-digit Serial Number, 9-digit Viewing Card Number, and Receiver ID.
Sign into the My Sky app with your SkyID
Select Manage account, then TV followed by TV settings
Select Activate next to Activate card and follow the on-screen instructions, entering the details you made a note of earlier.

Card activation usually takes a few minutes, but can sometimes take up to four hours. Make sure that your Sky box remains connected and switched on until your channels are active.

Once you can watch live TV on channel 106, your card's been activated

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No play back and some of my channels are missing from my primary box

Re: No play back and some of my channels are missing from my primary box

Re: No play back and some of my channels are missing from my primary box

Re: No play back and some of my channels are missing from my primary box