topic Re: engeneer left me with no tv in Sky+

engeneer left me with no tv

Ca1st2le3 — Sun, 07 Apr 2024 12:03:30 GMT

i ordered sky q when engeneer came to fit it and it did not fit what i wanted he just disconnecred my old sky box went on my sleted roof without a roof ladder . came down and left my property and left me with no tv

Re: engeneer left me with no tv

Ca1st2le3 — Sun, 07 Apr 2024 12:06:31 GMT

view my account

Re: engeneer left me with no tv

Daniel0210 — Sun, 07 Apr 2024 12:20:22 GMT

@Ca1st2le3 wrote:

view my account

@Ca1st2le3

No can do. We are customers here. What did the engineer say before they left and what have Sky said about it since?

Re: engeneer left me with no tv

Ca1st2le3 — Sun, 07 Apr 2024 12:20:58 GMT

I have been on to six people in sky and tried to get re connected all saying we will ring you in a short time to get it resolved

Re: engeneer left me with no tv

Ca1st2le3 — Sun, 07 Apr 2024 12:26:28 GMT

the engeneer just sayed he had to make a phone call went to his van after a few min he just left have not seening him since

Re: engeneer left me with no tv

Daniel0210 — Sun, 07 Apr 2024 12:29:09 GMT

@Ca1st2le3

It's very difficult to know why the engineer couldn't finish the installation ~~and you haven't said what the engineer said to you before leaving~~ so it sounds like you'll have to await contact.

Re: engeneer left me with no tv

TimmyBGood — Sun, 07 Apr 2024 13:29:12 GMT

@Ca1st2le3 wrote:

all saying we will ring you in a short time to get it resolved

Clearly just ringing cannot resolve a physical disconnection: that requires an installer visit.