topic I cannot record on my Sky HD+ box in Sky+

I cannot record on my Sky HD+ box

Julian+Nettlefold — Wed, 03 Apr 2024 11:07:39 GMT

I cannot recird on my Sky HD + box

Re: I cannot record on my Sky HD+ box

RileyBSL — Wed, 03 Apr 2024 11:11:31 GMT

What's the problem?

Re: I cannot record on my Sky HD+ box

Annie+UK — Wed, 03 Apr 2024 11:12:12 GMT

What error messages aee you getting?

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Re: I cannot record on my Sky HD+ box

Julian+Nettlefold — Wed, 03 Apr 2024 11:12:45 GMT

It tells me to contact sky help which doesn't exist! I've spent 5 hours on the phone today

Re: I cannot record on my Sky HD+ box

RileyBSL — Wed, 03 Apr 2024 11:13:57 GMT

Here is what you need to do:

Press "Services" on your remote.
Depending on your box model, you might need to navigate to Settings first.
Highlight "Picture" (it should be yellow).
Enter the hidden menu by pressing "0" then "1" on your remote.
Look for the "Planner Rebuild" option and select it.
The box will take a few minutes to complete the rebuild.

Alternatively:

A simple restart can sometimes fix temporary glitches. Just unplug the power cord from the back of the Sky box for a few seconds and then plug it back in.

Re: I cannot record on my Sky HD+ box

Julian+Nettlefold — Wed, 03 Apr 2024 11:15:00 GMT

Thanks