topic Re: How to order sky Q box in Sky+

How to order sky Q box

NevSam — Sun, 31 Mar 2024 16:19:43 GMT

I will see an email telling me I can upgrade my sky plus box to sky Q box for free. How do I do this?

Re: How to order sky Q box

caesarome — Sun, 31 Mar 2024 16:23:33 GMT

What does the email tell you to do to get your order placed, if there is a phone number then then you will need to call it, otherwise if there is a website address then you should be able to use that.

Re: How to order sky Q box

nigea99 — Mon, 01 Apr 2024 12:05:04 GMT

hi @NevSam

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

Re: How to order sky Q box

neil+watkin — Mon, 01 Apr 2024 14:18:51 GMT

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct?

has anyone phoned the number and what were they offered?

Re: How to order sky Q box

SKY1992bf — Mon, 01 Apr 2024 14:21:13 GMT

@neil+watkin They are genuine and it's correct that sky plus boxes are no longer receiving software updates

Re: How to order sky Q box

Mark39 — Mon, 01 Apr 2024 14:23:40 GMT

@neil+watkin wrote:

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct?

has anyone phoned the number and what were they offered?

In fact, there haven't been any software updates for well over a year now.

Re: How to order sky Q box

Annie+UK — Mon, 01 Apr 2024 14:39:26 GMT

@Mark39 wrote:

@neil+watkin wrote:

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct?

has anyone phoned the number and what were they offered?

In fact, there haven't been any software updates for well over a year now.

The last major non-hotfix was R023.091.33.00P on 20/02/2020 🙂

Re: How to order sky Q box

TimmyBGood — Mon, 01 Apr 2024 14:56:35 GMT

@neil+watkin wrote:

is the bit about not updating software on SKY+ anymore correct?

It is, as @SKY1992bf @Mark39 @Annie+UK noted, but it's something of a red herring from Sky because HD boxes don't need any such 'updates' to continue to function more or less as they do now.

Sky+ HD hardware hasn't been manufactured since 2015 and Sky no longer offers in-premises support for it. If a box and dish continues to operate it will probably function for live channels, recording/playback and on-demand for the remainder of the lifespan of satellite television broadcasting itself (likely to be ending around the close of this decade) but some interactive service will cease, or has already done so (such as various red-button Sports options)

Offering migration to Q gets users onto more capable hardware which is actually in stock and still supported while giving Sky the chance to both upsell the subscription bundle and earn a percentage from the optional streaming apps that Sky+ HD cannot host.

Re: How to order sky Q box

SKY1992bf — Mon, 01 Apr 2024 14:52:57 GMT

@Annie+UK wrote:
@Mark39 wrote:
@neil+watkin wrote:
Are these genuine emails? is the bit about not updating software on SKY+ anymore correct?

has anyone phoned the number and what were they offered?
In fact, there haven't been any software updates for well over a year now.
The last major non-hotfix was R023.091.33.00P on 20/02/2020 🙂

@Annie+UK I'm curious where did you find the exact date?

I'm on R024.092.11.00p which if I remember correctly was either to fix the epg time after it failed to change when the clocks changed once or backend updates

Re: How to order sky Q box

Annie+UK — Mon, 01 Apr 2024 14:57:24 GMT

@SKY1992bf wrote:

@Annie+UK wrote:

@Mark39 wrote:

@neil+watkin wrote:

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct?

has anyone phoned the number and what were they offered?

In fact, there haven't been any software updates for well over a year now.

The last major non-hotfix was R023.091.33.00P on 20/02/2020 🙂

@Annie+UK I'm curious where did you find the exact date?

I'm on R024.092.11.00p which if I remember correctly was either to fix the epg time after it failed to change when the clocks changed once or backend updates

As part of the beta testing I have kept documents for every version released since 19/04/2012 until 20/02/2020

R024.092.11.00P is what I class as a hotfix 🙂

Re: How to order sky Q box

oj01 — Tue, 02 Apr 2024 16:42:19 GMT

@Annie+UK wrote:
@SKY1992bf wrote:
@Annie+UK wrote:
@Mark39 wrote:
@neil+watkin wrote:
Are these genuine emails? is the bit about not updating software on SKY+ anymore correct?

has anyone phoned the number and what were they offered?
In fact, there haven't been any software updates for well over a year now.
The last major non-hotfix was R023.091.33.00P on 20/02/2020 🙂
@Annie+UK I'm curious where did you find the exact date?

I'm on R024.092.11.00p which if I remember correctly was either to fix the epg time after it failed to change when the clocks changed once or backend updates
As part of the beta testing I have kept documents for every version released since 19/04/2012 until 20/02/2020

R024.092.11.00P is what I class as a hotfix 🙂

I was going to say that, from memory, it stopped when Covid hit which ties in with Annie's records.

Re: How to order sky Q box

Claretkaren — Wed, 03 Apr 2024 14:25:01 GMT

I telephoned yesterday to order my box but I cannot get an engineers appointment for a Monday until at least June to set it up.

I was told that obviously a lot of people are taking up the offer but there is a struggle to get an engineers appointment. So I cancelled my order and will cross the bridge of getting a new system at a later date.

Today I found out that Sky are making 400 Sky engineers redundant at the end of the month so that makes a lot of sense when you can't get an appointment

Re: How to order sky Q box

Misshilary — Fri, 09 Aug 2024 12:17:44 GMT

This is a bit of a side question but does anyone know of you move from the unsupported Sky+to Sky Q as they suggest, do Sky make you a start a new contract? I've had Sky+ about 10 years so I'm out of contract and like it that way. Thankyou

Re: How to order sky Q box

Mark39 — Fri, 09 Aug 2024 12:29:15 GMT

@Misshilary wrote:

This is a bit of a side question but does anyone know of you move from the unsupported Sky+to Sky Q as they suggest, do Sky make you a start a new contract? I've had Sky+ about 10 years so I'm out of contract and like it that way. Thankyou

I don't know for certain, but I would think it very likely, being the 'price' you pay for the free upgrade to Sky Q. There may be other non-free options which don't involve a new contract. I'd give Sky a call.

Re: How to order sky Q box

nigea99 — Fri, 09 Aug 2024 12:55:05 GMT

@Misshilary wrote:

This is a bit of a side question but does anyone know of you move from the unsupported Sky+to Sky Q as they suggest, do Sky make you a start a new contract? I've had Sky+ about 10 years so I'm out of contract and like it that way. Thankyou

@Misshilary

I feel I should mention that being out of a minumum contract period does mean that you are likely to have paid a lot more than taking advantage of deals & being in contract (unless you have only just come out of a deal)

BTW You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q