topic Blank screen on TV but box lights working in Sky+

Blank screen on TV but box lights working

RWB7 — Thu, 28 Mar 2024 20:37:08 GMT

Hi,

We had a lightning strike nearby this evening and a very loud almost simultaneous thunderclap since when our TV screen has remained black even though the Sky box lights are on. Our Feeview is working as usual through the aerial. I've tried all the usual tips such as unplugging, rebooting, etc. without success. Any suggestions or is a new box the answer? Thanks in advance for any help you can give me.

Re: Blank screen on TV but box lights working

Annie+UK — Thu, 28 Mar 2024 20:45:06 GMT

Lightning strikes can fry a Sky box, we had one fried in the early days 😞

You could try to force a software update, see Q04 in my Sky Plus FAQ

Re: Blank screen on TV but box lights working

StephenSky — Sat, 30 Mar 2024 15:15:13 GMT

I just had the same symptoms. TV screen blank (though FreeView working fine), and SkyHD box had the green light on front. No lightning. TV was getting 'no input' from the Sky box. It took 2 power off reboots before she fired back into life again. I get the feeling an overnight 'update' made it have a hissy fit, though I have no actual facts to prove it!

Re: Blank screen on TV but box lights working

Annie+UK — Sat, 30 Mar 2024 15:20:43 GMT

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

Sky+ does not get softare updates any more

Re: Blank screen on TV but box lights working

Mark39 — Sat, 30 Mar 2024 15:23:02 GMT

@StephenSky wrote:

I just had the same symptoms. TV screen blank (though FreeView working fine), and SkyHD box had the green light on front. No lightning. TV was getting 'no input' from the Sky box. It took 2 power off reboots before she fired back into life again. I get the feeling an overnight 'update' made it have a hissy fit, though I have no actual facts to prove it!

There hasn't been a software update for Sky+ boxes for well over 12 months. Sky are currently contacting Sky+ customers to let them know there won't be any further software updates and urging them to switch to Sky Q.

Re: Blank screen on TV but box lights working

StephenSky — Sat, 30 Mar 2024 15:25:51 GMT

@Mark39 wrote:
@StephenSky wrote:
I just had the same symptoms. TV screen blank (though FreeView working fine), and SkyHD box had the green light on front. No lightning. TV was getting 'no input' from the Sky box. It took 2 power off reboots before she fired back into life again. I get the feeling an overnight 'update' made it have a hissy fit, though I have no actual facts to prove it!
There hasn't been a software update for Sky+ boxes for well over 12 months. Sky are currently contacting Sky+ customers to let them know there won't be any further software updates and urging them to switch to Sky Q.

Well, that discounts that theory then LOL I am aiming to be the last man on the Island to keep SkyHD, I love having my 'recordings' on a planner. CatchUp just is not the way I want to watch TV!

Re: Blank screen on TV but box lights working

Mark39 — Sat, 30 Mar 2024 15:27:22 GMT

Sky Q records in the same way that Sky+ does. Sky Stream and Sky Glass don't - they stream all content.

Re: Blank screen on TV but box lights working

StephenSky — Sat, 30 Mar 2024 15:31:09 GMT

@Mark39 wrote:
Sky Q records in the same way that Sky+ does. Sky Stream and Sky Glass don't - they stream all content.

Yes,but there is no RF output from the main box so I can't send the signal to my other 3 TVs as I've done for 20+ years. I'm up to Sky's littke tricks to extract more money in 'multi-room' LOL 😂

Re: Blank screen on TV but box lights working

Annie+UK — Sat, 30 Mar 2024 15:42:39 GMT

@StephenSky wrote:

@Mark39 wrote:

Sky Q records in the same way that Sky+ does. Sky Stream and Sky Glass don't - they stream all content.

Yes,but there is no RF output from the main box so I can't send the signal to my other 3 TVs as I've done for 20+ years. I'm up to Sky's littke tricks to extract more money in 'multi-room' LOL 😂

You can send a HDMI signal to multiple TVs or convert it to digital RF and send it to multiple TVs, though not as cheaply as with sky+

Re: Blank screen on TV but box lights working

StephenSky — Sat, 30 Mar 2024 15:45:18 GMT

@Annie+UK wrote:
@StephenSky wrote:
@Mark39 wrote:
Sky Q records in the same way that Sky+ does. Sky Stream and Sky Glass don't - they stream all content.
Yes,but there is no RF output from the main box so I can't send the signal to my other 3 TVs as I've done for 20+ years. I'm up to Sky's littke tricks to extract more money in 'multi-room' LOL 😂
You can send a HDMI signal to multiple TVs or convert it to digital RF and send it to multiple TVs, though not as cheaply as with sky+

I never knew that, interesting... How do you then substitute the old, 'magic eye' so you can control things from whatever room would then be fed from an HDMI cable?

Re: Blank screen on TV but box lights working

Mark39 — Sat, 30 Mar 2024 15:48:13 GMT

No need. Many of the solutions @Annie+UK is referring to alllows for use of your magic eyes, or a built in alternative.

Plus you get an HD picture and stereo sound on the other TVs - vastly better than the RF analogue picture and mono sound.

Re: Blank screen on TV but box lights working

Annie+UK — Sat, 30 Mar 2024 15:49:20 GMT

Check Amazon, these things usually have built-in IR senders

Re: Blank screen on TV but box lights working

StephenSky — Sat, 30 Mar 2024 15:55:51 GMT

@Mark39 wrote:
No need. Many of the solutions @Annie+UK is referring to alllows for use of your magic eyes, or a built in alternative.

Plus you get an HD picture and stereo sound on the other TVs - vastly better than the RF analogue picture and mono sound.

I'm smiling now. 2 of the TVs I currently feed an RF signal to are CRT sets bought 30 odd years ago. They are Sony & Toshiba and work like the day they were bought, and both have a 'digital freeview' box so I've full functionality. I have not bought into the world of 'picture & sound' being better, I was raised on a diet of B&W 12" screen with a coat hanger for an aerial, and ghosting came as standard LOL I am the absolute opposite of an early adopter 😂

Re: Blank screen on TV but box lights working

Mark39 — Sat, 30 Mar 2024 16:15:47 GMT

@StephenSky you're a lost cause😁!

I wasn't far ahead of you - I was brought up with a 14" BW 405 line TV, with an aerial wire draped across the curtain track. You used to have to carefully tap the neck of the CRT with a knife handle to get the picture to appear....