https://helpforum.sky.com/t5/Sky/Wrong-card-for-set-top-box/m-p/4587732#M147272 <P>The card has de-paired from your box, you need to performing a <STRONG>New Install </STRONG>or phone sky and ge your card paired to the box<BR /><BR /></P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">See question <STRONG>Q21</STRONG> in my <STRONG><A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq.php?dark#q21a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG></DIV> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">Additional help with your viewing card can be found <STRONG><A title="Sky viewing card help" href="https://www.sky.com/help/articles/sky-viewing-card-help-activate-plus" target="_blank">here</A></STRONG></DIV> Thu, 14 Mar 2024 16:09:08 GMT Annie+UK 2024-03-14T16:09:08Z https://helpforum.sky.com/t5/Sky/Wrong-card-for-set-top-box/m-p/4587721#M147271 <P>I have had the box turned off for about 2 months it won't work now for sky sports which I am paying for only normal channels no Gold channel either??</P><P>&nbsp;</P> Thu, 14 Mar 2024 15:59:53 GMT https://helpforum.sky.com/t5/Sky/Wrong-card-for-set-top-box/m-p/4587721#M147271 VB2 2024-03-14T15:59:53Z https://helpforum.sky.com/t5/Sky/Wrong-card-for-set-top-box/m-p/4587732#M147272 <P>The card has de-paired from your box, you need to performing a <STRONG>New Install </STRONG>or phone sky and ge your card paired to the box<BR /><BR /></P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">See question <STRONG>Q21</STRONG> in my <STRONG><A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq.php?dark#q21a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG></DIV> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">Additional help with your viewing card can be found <STRONG><A title="Sky viewing card help" href="https://www.sky.com/help/articles/sky-viewing-card-help-activate-plus" target="_blank">here</A></STRONG></DIV> Thu, 14 Mar 2024 16:09:08 GMT https://helpforum.sky.com/t5/Sky/Wrong-card-for-set-top-box/m-p/4587732#M147272 Annie+UK 2024-03-14T16:09:08Z https://helpforum.sky.com/t5/Sky/Wrong-card-for-set-top-box/m-p/4587734#M147273 <P>With your Sky box having been turned off for that length of time, it may have missed Sky's periodic 'keep alive' signal and have consequently been deactivated. You'll need to contact Sky to get it reactivated. If you wish we can ask their messaging team to contact you here so that you can do that.&nbsp; The alternative is to call.</P> Thu, 14 Mar 2024 16:09:52 GMT https://helpforum.sky.com/t5/Sky/Wrong-card-for-set-top-box/m-p/4587734#M147273 Mark39 2024-03-14T16:09:52Z