topic Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you. in Sky+

Hi, need to cost a new Sky + HD remote. Website says need to contact you.

SBartlett — Sun, 25 Feb 2024 20:48:25 GMT

Need to cost a new Sky + HD Remote.. Website says to contact you directly. Thanks

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Mark39 — Sun, 25 Feb 2024 20:59:58 GMT

Welcome to the Community 🙂

We're mainly customers here, so you're not contacting Sky. Your best bet is to try your local supermarket or hardware store where a replacement is likely to be cheaper. Otherwise try online retailers such as Amazon.

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Annie+UK — Sun, 25 Feb 2024 21:02:00 GMT

Check Amazon and your local highstreet shops like ASDA, ARGOS, TESCO etc...

This forum is primarily customer-to-customer help

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

SBartlett — Sun, 25 Feb 2024 22:32:28 GMT

Hi,

Thanks for the reply. The Sky website says to call as they don't sell them online, but when I called they sent me a link to here. I presumed it was a customer service chat!

I'd rather not give Amazon my money, or the obvious, cheap imports you get on Ebay. Thought I'd see what Sky are charging first, but it doesn't seem that straightforward. Thanks for your reply

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Padam_Padam — Sun, 25 Feb 2024 22:41:32 GMT

@SBartlett wrote:
Hi,

Thanks for the reply. The Sky website says to call as they don't sell them online, but when I called they sent me a link to here. I presumed it was a customer service chat!

I'd rather not give Amazon my money, or the obvious, cheap imports you get on Ebay. Thought I'd see what Sky are charging first, but it doesn't seem that straightforward. Thanks for your reply

Argos have them.

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Exiled-in-HH — Mon, 26 Feb 2024 06:51:51 GMT

Well...

https://www.sky.com/shop/accessories

... but you've got to phone🤔

Is it now standard practice for Sky CSs to get this Community to do their job?

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Daniel0210 — Mon, 26 Feb 2024 08:00:08 GMT

@Exiled-in-HH wrote:
Is it now standard practice for Sky CSs to get this Community to do their job?

@Exiled-in-HH

One of the main functions of the Community is to be the 'go to' place for help and advice to prevent the need to call Sky in the first place where possible. That would effectively mean the agents taking calls are available to deal with issues that can't be sorted here either by other customers or the Messaging Team.

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

SBartlett — Mon, 26 Feb 2024 09:15:18 GMT

Thanks, I saw that Argos have them. I may well just do this. Much appreciated.

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

SBartlett — Mon, 26 Feb 2024 09:16:32 GMT

Yes, but the website actually stated I was to call them!

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

SBartlett — Mon, 26 Feb 2024 09:17:25 GMT

I think you have a point. The options via call have no mention of what I needed.

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Exiled-in-HH — Mon, 26 Feb 2024 09:21:19 GMT

@Daniel0210 The link clearly specifies a phone number to call to buy a remote🤔

When used @SBartlett was told to ask this community ... other customers ... was that appropriate?

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Daniel0210 — Mon, 26 Feb 2024 09:54:19 GMT

@Exiled-in-HH

I was referring to your comment in general not that particular link.

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Exiled-in-HH — Mon, 26 Feb 2024 10:38:08 GMT

@Daniel0210 ... well, well, this is a specific discussion🤔

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

oj01 — Mon, 26 Feb 2024 17:43:14 GMT

@Exiled-in-HH wrote:
@Daniel0210 The link clearly specifies a phone number to call to buy a remote🤔

When used @SBartlett was told to ask this community ... other customers ... was that appropriate?

If other customers can direct the OP to Argos, Amazon or Asda, which will likely result in getting a remote quicker and cheaper, then, Yes, quite appropriate.

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Exiled-in-HH — Tue, 27 Feb 2024 08:36:10 GMT

So the Sky CSs agent couldn't say we don't sell them anymore try online... they had to redirect @SBartlett to this community😂