topic Re: Missing channels 123 and 163 in Sky+

Missing channels 123 and 163

LeeSpalding1971 — Sun, 25 Feb 2024 09:55:24 GMT

Rang sky and was told that channels 123 and 163 would return in 24 hours. Still not back after 3 days. Not good enough sky and need a refund for paying for something I'm not getting.

Re: Missing channels 123 and 163

caesarome — Sun, 25 Feb 2024 09:59:41 GMT

@LeeSpalding1971 wrote:

Rang sky and was told that channels 123 and 163 would return in 24 hours

What is happening when you try to watch either of them as they are working for me. If that is what Sky told you then it is a poor response.

Re: Missing channels 123 and 163

LeeSpalding1971 — Sun, 25 Feb 2024 10:03:34 GMT

Says dish not getting signal.

Re: Missing channels 123 and 163

GD1 — Sun, 25 Feb 2024 10:07:13 GMT

@LeeSpalding1971 I doubt you'll get any refund for 2 missing channels.

Are any other channels missing? Do you get the HD version or SD version?

If it's showing No Satellite signal then I'm afraid if you have a Sky+HD box you will need to obtain the services of an aerial specialist to realiogn your dish as Sky no longer support legacy equipment. https://rxtvinfo.com/2023/old-sky-receivers-to-become-obsolete/

A misaligned dish would not correct itself in 24 hours so a bit confused by the info you were given.

Re: Missing channels 123 and 163

Mark39 — Sun, 25 Feb 2024 10:15:30 GMT

@LeeSpalding1971 wrote:

Says dish not getting signal.

That's an issue with your equipment, not a broadcast problem. Sky won't pay you any compensation for that, I'm afraid. You'll need to get your dish looked at, as previously posted.

Re: Missing channels 123 and 163

Exiled-in-HH — Sun, 25 Feb 2024 13:45:58 GMT

Unlike Sky Q .... Sky+ customers are responsible for any issues with their reception equipment😉