topic Re: Can I get a new Sky Box? in Sky+

Can I get a new Sky Box?

RehanaNAZ — Fri, 23 Feb 2024 15:53:36 GMT

I currently use a Sky+ HD box and was wondering if I was able to just upgrade to the Sky Q box.
The only reason I want the new box is because it's slimmer and will fit my house better.

I do not want to pay more and I am happy with what I am getting right now with my subscription.

I think a few months back I received a letter though the post saying that I was eligible to upgrade for free, but I am not too sure. I have been a customer for over 10 years.
please can someone advise? I simply just want a new box and do not want to pay more per month.

Re: Can I get a new Sky Box?

GD1 — Fri, 23 Feb 2024 16:01:09 GMT

@RehanaNAZ You need to call Sky to upgrade to Sky Q.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Your duplicate thread has been removed as that isn't needed, you have this one already.

Re: Can I get a new Sky Box?

Annie+UK — Fri, 23 Feb 2024 15:58:25 GMT

Please Note: Sky+ is now a legacy service that Sky are winding down

Sky+ boxes have not been manfuacfured for over 9 years, you will need to change to another Sky service to get a new box (Sky Q/Sky Glass/Sky Stream)

Re: Can I get a new Sky Box?

Mark39 — Fri, 23 Feb 2024 16:03:55 GMT

@RehanaNAZ be sure to understand the difference between Sky+ and Sky's other tv platforms. You won't be able to revert to Sky+ if you don't get on with them.

Re: Can I get a new Sky Box?

SKY1992bf — Fri, 23 Feb 2024 16:05:45 GMT

@RehanaNAZ Also important to note that you won't be able to revert back to sky plus once the upgrade is complete should you find sky Q unsuitable for yourself

Re: Can I get a new Sky Box?

nigea99 — Fri, 23 Feb 2024 17:11:07 GMT

@RehanaNAZ

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

Re: Should I install the new Sky Q box from Sky+HD

PandJ2020 — Fri, 23 Feb 2024 17:12:29 GMT

The LNB needs changing on the dish but otherwise the cabling shouldn't need changing unless there's an issue with it.

Re: Should I install the new Sky Q box from Sky+HD

Laing1 — Fri, 23 Feb 2024 17:15:24 GMT

@RehanaNAZ wrote:

I am already using the Sky+ HD box. I have an engineer visiting and will install the new box. Will this require new drilling, modifying the dish etc. the reason that I am asking is because I do not want new wires visable. For example, I have hidden the wires from the satellite dish so that they cannot be seen. Can the engineer just use the existing wires from the satellites dish?

@RehanaNAZ the engineer needs to change the LNB on the dish they will also chech the dish and cables if these are fine they willleave them as they are

Re: Can I get a new Sky Box?

GD1 — Fri, 23 Feb 2024 17:47:10 GMT

@RehanaNAZ You keep creating duplicate threads when you have this one, I'm not sure why you created 2 more threads.

Both have been removed, please stick with this thread as the replies are relevant to your query.

I cancelled my Sky Q installation

RehanaNAZ — Fri, 23 Feb 2024 17:50:48 GMT

I ordered the new Sky Q box and had the engineer scheduled to install. However, I have now decided that I do not want the new box and cancelled the order / installation via MySky app. Will my Sky Q contract also cancel? I am currently using the Sky + HD box and I want to continue using it with my current set up or subscription. I hope I don't get charged either as the booking was 2 weeks away.

Re: I cancelled my Sky Q installation

Annie+UK — Fri, 23 Feb 2024 18:23:46 GMT

@RehanaNAZ wrote:

I ordered the new Sky Q box and had the engineer scheduled to install. However, I have now decided that I do not want the new box and cancelled the order / installation via MySky app. Will my Sky Q contract also cancel? I am currently using the Sky + HD box and I want to continue using it with my current set up or subscription. I hope I don't get charged either as the booking was 2 weeks away.

You will need to make sure you get a new viewing card as Sky will have initiated a cancellation for your existing card

Re: I cancelled my Sky Q installation

nigea99 — Fri, 23 Feb 2024 18:26:26 GMT

@RehanaNAZ wrote:

I ordered the new Sky Q box and had the engineer scheduled to install. However, I have now decided that I do not want the new box and cancelled the order / installation via MySky app. Will my Sky Q contract also cancel? I am currently using the Sky + HD box and I want to continue using it with my current set up or subscription. I hope I don't get charged either as the booking was 2 weeks away.

I don't think anyone here can advise - only SKY (we are just other customers)

I have, howeve, escalated your post to a SKY support team, who, hopefully, will be in touch and may be able to clarify the current position and assist you

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Akternatively you would need to call

Re: I cancelled my Sky Q installation

Mark39 — Fri, 23 Feb 2024 18:27:39 GMT

@RehanaNAZ wrote:

I ordered the new Sky Q box and had the engineer scheduled to install. However, I have now decided that I do not want the new box and cancelled the order / installation via MySky app.

I'm not sure at what point you can no longer revert to Sky+. Best confirm with Sky

Re: I cancelled my Sky Q installation

Greenfingers001 — Sat, 24 Feb 2024 10:47:38 GMT

Thanks for escalating this. We’ve sent @RehanaNAZ an invite to chat.

Re: I cancelled my Sky Q installation

Lisa-P1987 — Mon, 26 Feb 2024 10:13:50 GMT

We are still looking to help you @RehanaNAZ. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Can I get a new Sky Box?

Qbarry — Tue, 28 May 2024 13:27:41 GMT

I understand that I can get a new Sky box and wish to order one. I would like to speak to someone about this

Re: Can I get a new Sky Box?

Annie+UK — Tue, 28 May 2024 13:45:39 GMT

@Qbarry wrote:

I understand that I can get a new Sky box and wish to order one. I would like to speak to someone about this

This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Can I get a new Sky Box?

Daniel0210 — Tue, 28 May 2024 13:46:35 GMT

@Qbarry

Presumably you mean upgrade from Sky+ to Sky Q. If you received a letter about this there should be a dedicated phone number on there to call, otherwise you can call free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up.

Re: Can I get a new Sky Box?

lizzyl75 — Sat, 08 Jun 2024 16:56:43 GMT

If new Sky+HD boxes aren't still being manufactured, is there anywhere to buy refurbished ones? My (admittedly elderly) Sky box keeps freezing and won't respond to the remote (which is a new one with new batteries) so I have to keep switching it off at the wall and rebooting it. Very annoying if you have to do it several times a day.

I don't want to switch to Sky Q and when I originally looked in to getting Sky Stream, I was told I already had it - now when I look in to it, I'm taken to the Irish version of Sky with all prices in Euros.

Thanks for any advice.

Re: Can I get a new Sky Box?

Mark39 — Sat, 08 Jun 2024 17:00:26 GMT

You can buy used Sky+HD boxes from ebay for around £30. Refurbished boxes (fitted with a new hard drive) are harder to find. Try googling.