topic Re: Viewing card not working in Sky+

Viewing card not working

J13 — Mon, 12 Feb 2024 12:43:23 GMT

Our sky channels are not working although bbc, itv etc are. A message says 'that the viewing card is not working. If you have a new viewing card replace it.' We have not got a new viewing card. We are on starlink

Re: Viewing card not working

Mark39 — Mon, 12 Feb 2024 13:27:12 GMT

Have you previously signed up for Sky Q?

Re: Viewing card not working

J13 — Mon, 12 Feb 2024 15:27:21 GMT

We have Starlink and were told by sky we couldn't have skyQ so we are on skyhd+

Re: Viewing card not working

Annie+UK — Mon, 12 Feb 2024 15:29:21 GMT

If you ordered Sky Q your viewing card will have been flagged for cancel at that time and now the cancellation has completed thus you will need to get Sky to send out a replacement card

Re: Viewing card not working

J13 — Mon, 12 Feb 2024 15:36:17 GMT

Thanks.

Re: Viewing card not working

Annie+UK — Mon, 12 Feb 2024 15:39:52 GMT

@J13 If you was sent a Sky Q card you can use that in a Sky+ box 🙂

Re: Viewing card not working

Leeds1 — Mon, 19 Feb 2024 18:19:12 GMT

What happens my card does not work

Re: Viewing card not working

Annie+UK — Mon, 19 Feb 2024 18:30:22 GMT

@Leeds1 wrote:

What happens my card does not work

Help for your viewing card can be found here

Re: Viewing card not working message on screen saying not authorised

Mike143 — Thu, 29 Feb 2024 12:47:11 GMT

The screen message says the viewing card not authorised I have contacted the robot but same answer every time

Re: Viewing card not working message on screen saying not authorised

caesarome — Thu, 29 Feb 2024 13:15:30 GMT

@Mike143

Can you start from the beginning and tell us the full story ?

Have you ordered Sky Q for example ?

Re: Viewing card not working

m.innes — Mon, 23 Sep 2024 08:43:32 GMT

I too have the same problem and cant get through to speak with a person only the phone bot.

I have carried out the tips and reboot etc but still not working. The card is years old and never given any problems before. There is no card numbers shown in settings menu so looks like a new card is requied.

Can anyone from Sky help?

Re: Viewing card not working

Mark39 — Mon, 23 Sep 2024 08:45:08 GMT

@m.innes what error message are you seeing on screen?

Re: Viewing card not working

m.innes — Mon, 23 Sep 2024 12:51:51 GMT

Thanks all,

The q box is almost 9 years old now with the origonal viewing card.

I have now contacted Sky who confirmed they will send out a new card; if this does not fix the issue then a new Q box will be send out.

Re: Viewing card not working

Stuo11 — Sun, 17 Nov 2024 10:18:12 GMT

My sky card has what appears to look like a burn mark on it and no longer works can I have a replacement card please?

Re: Viewing card not working

Mark39 — Sun, 17 Nov 2024 10:34:46 GMT

@Stuo11 what error message are you seeing? The card isn't actually burnt. Brown discolouration around the chip is normal.

Re: Viewing card not working

TimmyBGood — Sun, 17 Nov 2024 12:56:34 GMT

@Stuo11 wrote:

My sky card has what appears to look like a burn mark on it

That's a very common misconception: it's actually a result of the manufacturing process.

Re: Viewing card not working

Annie54 — Mon, 28 Apr 2025 20:53:50 GMT

same issue and sky went through checks waste of space. I didn't even know had a viewing card. Am disgusted with them. I even said the card had obviously reached the end of its life, went nowhere.

Re: Viewing card not working

Mark39 — Mon, 28 Apr 2025 20:58:48 GMT

@Annie54 wrote:

I even said the card had obviously reached the end of its life...

What makes you think that?

Re: Viewing card not working

Annie54 — Mon, 28 Apr 2025 21:35:32 GMT

I don't even know where it is on my sky box. Also the fact until Saturday could watch bbc etc but no Sky programmes and then. Yesterday nothing. If I knew where to look could take card out and reinsert.

Re: Viewing card not working

Annie+UK — Tue, 29 Apr 2025 08:37:53 GMT

@Annie54 wrote:

I don't even know where it is on my sky box. Also the fact until Saturday could watch bbc etc but no Sky programmes and then. Yesterday nothing. If I knew where to look could take card out and reinsert.

See question Q37 in my Sky Plus F⋅A⋅Q