topic Re: On demand not working on 2 boxes again in Sky+

On demand not working on 2 boxes again

Tezspen — Tue, 06 Feb 2024 20:12:55 GMT

We have 2 Sky hd boxes in the Sami house that will not download on demand content. This is the same issue I and many others had last year. Boxes fine, recordings fine and catch up from bbc ect all working fine. Any on demand content just fails on both boxes. Nothing wrong with our broadband, all other services are perfect. The issue last year was with skys DNS servers that eventually got sorted and a box update started services working as normal. I have called sky multiple times but it's not a simple reboot the box call and don't get any help apart from pushing Sky Q upgrades. Can anyone help?

Re: On demand not working on 2 boxes again

Annie+UK — Tue, 06 Feb 2024 20:15:32 GMT

Please Note: Sky+ is now a legacy service that Sky are winding down, this is why they are heavily pushing Sky Q

Try changing the DNS server the Sky box uses

Re: On demand not working on 2 boxes again

Tezspen — Tue, 06 Feb 2024 20:36:03 GMT

The dns server at my end is not the problem. 8.8.8.8, 8.8.4.4 1.1.1.1 should all work fine. Catch up content works fine. On demand sky channels do not.

Re: On demand not working on 2 boxes again

Annie+UK — Tue, 06 Feb 2024 20:42:56 GMT

What is your routers MTU ?

Re: On demand not working on 2 boxes again

Tezspen — Wed, 07 Feb 2024 11:52:23 GMT

1500

Re: On demand not working on 2 boxes again

Annie+UK — Wed, 07 Feb 2024 11:56:31 GMT

@Tezspen wrote:

1500

Thanks, there is a known issue that some MTUs cause failures, but 1500 is fine, that is what mine is set to 🙂