topic Re: Channel down in Sky+

Channel down

Lisa685 — Mon, 29 Jan 2024 21:27:47 GMT

All channels ok but crime channel not working.Yet crime +1 is working perfectly???? Tried reboot but no change

Re: Channel down

Mark39 — Mon, 29 Jan 2024 21:32:44 GMT

Not working how? Any error message?

Re: Channel down

xenon81 — Mon, 29 Jan 2024 21:34:53 GMT

There are a few crime channels. Is it Sky Crime, Crime+Investigation, or True Crime?

In any case the channels are broadcast on different frequencies so losing the main channel while the +1 is still working is certainly possible.

You will probably need an engineer visit to check the dish alignment but Sky are no longer providing engineer visits for Sky+ (unless you have Sky Protect insurance) and will advise you to switch to Sky Q.

Re: Channel down

Lisa685 — Mon, 29 Jan 2024 21:49:41 GMT

Error reads sky+HD box isnt getting signal.

How come all other channels fine,even crime +1 but not crime channel?

Re: Channel down

Annie+UK — Mon, 29 Jan 2024 21:51:24 GMT

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and other not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Channel down

xenon81 — Mon, 29 Jan 2024 23:12:56 GMT

@Lisa685 wrote:
Error reads sky+HD box isnt getting signal.
How come all other channels fine,even crime +1 but not crime channel?

As said above it's perfectly normal to lose a particular channel but others still work fine when there is a slight dish alignment fault.

You still haven't said which crime channel is affected; Sky Crime, True Crime, or Crime+Investigation?